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What is NICE Employee Engagement Manager (EEM)?

The NICE Employee Engagement Manager (EEM) serves as a pivotal component of the NICE Intelligent WFM SuiteTM, delivering an all-encompassing workforce management solution that emphasizes intelligent automation for managing daily operations. EEM improves staffing efficiency following the release of WFM schedules, effectively responding to staffing requirements both during the day and in the upcoming weeks. By actively identifying staffing gaps, EEM prevents potential challenges before they escalate. It adeptly resolves staffing shortages by constantly and automatically detecting vacancies, selecting appropriate substitutes, customizing shift change suggestions, and ensuring that all schedules are updated without delay. Moreover, EEM enhances employee participation by offering personalized self-scheduling options along with pre-approved selections for immediate and short-term requirements, providing round-the-clock access through various channels, and delivering timely updates about schedule changes via alerts on desktops and mobile applications. This method not only optimizes operations but also cultivates a workforce that is more engaged and adaptable, ultimately leading to improved job satisfaction and productivity among employees.

What is Issio?

Issio is dedicated to delivering state-of-the-art technology paired with outstanding customer support for frontline staff, supervisors, and leaders in the VA Health System. The offerings from Issio are specifically designed for ease of use, allowing all users to quickly learn and effectively engage with the available tools. By prioritizing improvements in efficiency, communication, safety, and the overall quality of care, Issio seeks to empower every individual who interacts with its services. Additionally, Issio complies with FedRAMP security protocols and functions as an authorized cloud service provider for both the federal government and the VA. Our committed support team is with you every step of the way during your transition, starting from when you move away from conventional spreadsheets or other staffing software, ensuring a seamless integration experience. This level of support makes Issio a trusted ally in managing the complexities associated with healthcare technology, ultimately leading to better outcomes for all stakeholders involved.

Media

Media

Integrations Supported

AmplifAI

Integrations Supported

AmplifAI

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

NICE

Date Founded

1986

Company Location

United States

Company Website

www.nice.com/engage/workforce-optimization/employee-engagement-manager/

Company Facts

Organization Name

Issio Solutions

Date Founded

2011

Company Location

United States

Company Website

www.issio.com

Categories and Features

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Categories and Features

Medical Scheduling

Appointment Management
Billing & Invoicing
Drag & Drop
Facility Scheduling
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records
Patient Scheduling
Physician Management
Recurring Appointments
Self Service Portal
Staff Scheduling

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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