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CoreMedia Experience Platform

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What is Nectar DXP?

Elevate the interactions of customers, agents, and users through a dedicated enterprise platform crafted for seamless voice, video, and omnichannel communications. This comprehensive and flexible service management solution provides extensive visibility, contextual insights, and actionable intelligence across a range of workloads and vendor systems. Specifically designed to address the unique session-oriented nature of voice, video, and live collaboration, Nectar DXP acts as the core platform for Nectar's array of services. Driven by a centralized correlation engine, this platform assimilates experience-impacting telemetry from a variety of cloud environments and on-premises data sources, guaranteeing thorough visibility across the platform, network, and endpoint domains. By focusing on vital data, Nectar DXP empowers users to derive actionable insights through an innovative framework that reflects the dynamics of real-time communication experiences. This capability ultimately fosters improved decision-making and operational efficiency. Furthermore, the platform's commitment to delivering real-time insights positions it as an essential asset for organizations striving to refine and enhance their communication strategies. Through its advanced features, Nectar DXP helps businesses not only to adapt but also to thrive in a rapidly evolving digital landscape.

What is CoreMedia Experience Platform?

CoreMedia stands out as a leading composable digital experience platform (DXP) that caters to some of the most esteemed brands worldwide. When it comes to smart content management, users can preview their content in context prior to publication, harness the potential of their teams through effective workflow and scheduling, and ensure compliance with an integrated digital asset management system. For personalized experiences, the platform excels in omnichannel customer targeting, enabling seamless linkage to customer data platforms for enhanced audience insights, and incorporates artificial intelligence to deliver hyper-personalized interactions. In the realm of real-time conversations, businesses can navigate customers through their purchasing journey using tools like video shopping, chatbots, and live chat, while also overseeing all communications to gather valuable insights across various platforms, from web interactions to contact center engagements. Additionally, the system prioritizes high-value contacts, allowing them to connect with real representatives, which significantly boosts return on investment. Moreover, CoreMedia facilitates inspirational commerce with built-in connectors for major platforms such as Salesforce, SAP, HCL, Elastic Path, and Spryke, and enables the integration of live product feeds on a global scale, transforming rich media into easily shoppable content with just one click. The combination of these features not only enhances user experience but also propels brands toward achieving their business objectives.