NewStore vs. IBM Sterling Store Engagement

Empower your retail staff by providing them with immediate access to a comprehensive inventory catalog across the entire organization. Boost your shipping efficiency and reduce reliance on discounts by allowing shipments from any location where stock is available. Elevate the customer experience by integrating purchases made in-store with those from an endless aisle into a single, fluid transaction. Ensure customers can browse the full product catalog, complete with detailed descriptions, pricing, images, and reviews, all while receiving personalized assistance. Managing accurate inventory levels can often be difficult; streamline this task by offering a consolidated view that captures all supply and demand dynamics. Maintain your existing master systems for products, pricing strategies, promotions, and inventory management to guarantee that all information remains accurate and thorough across the organization. Leverage your preferred business intelligence tools to delve into data insights, including orders, inventory status, and payment transactions. Moreover, this wealth of information is readily accessible through streaming APIs that track every event happening within the platform. By employing these advanced tools, businesses can significantly improve their decision-making capabilities and adapt more swiftly to changing market conditions, ultimately leading to greater operational success. With such resources at their disposal, retailers can foster a more agile and responsive business environment.

To efficiently oversee your inventory along with customer and order details, a real-time dashboard that is easy to use and accessible from both sales counters and mobile devices is essential. Tools designed for this purpose not only assist in making recommendations for cross-selling and upselling but also optimize inventory management processes and task coordination, while providing flexible fulfillment options such as curbside pickup, in-store retrieval, and delivery from the store, in addition to managing returns across multiple channels. The IBM Sterling Store Engagement platform equips your staff with the means to offer seamless omnichannel services that encompass fulfillment, inventory management, task oversight, and customer assistance. By enhancing the shopping experience through personalized recommendations, you can stimulate customers to make extra purchases. Moreover, acquiring accurate data on inventory locations and streamlining the picking, packing, and shipping or collection processes is crucial. You also have the ability to monitor and manage employee tasks effectively, allowing for a smooth in-store purchasing and checkout experience that reduces customer wait times. This all-encompassing strategy not only improves operational effectiveness but also leads to a marked increase in customer satisfaction, creating a win-win situation for both the business and its clientele. Ultimately, investing in these systems can transform the retail experience into one that is both efficient and enjoyable for customers.