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What is ODAIA MAPTUAL?

ODAIA's MAPTUAL provides an in-depth examination of the entire customer journey by leveraging sophisticated analytical technologies, artificial intelligence, and machine learning, thereby equipping pharmaceutical commercial teams with real-time predictive insights. This innovative approach enables precise targeting, improves resource allocation, and promotes commercial adaptability, all within a single software as a service (SaaS) framework that integrates effortlessly with pre-existing purchased data. Serving as a comprehensive customer insights platform, MAPTUAL combines data from various internal and external sources to offer a complete perspective. By employing unique and proprietary algorithms, it delivers instant predictive insights for sales and marketing teams, allowing them to optimize resource utilization and create personalized customer interactions. Additionally, it facilitates the refinement of customer targeting by considering market dynamics and real-time modifications, ensuring that healthcare professionals receive the most relevant messages through optimal channels for an exceptional customer journey. Ultimately, MAPTUAL empowers teams to measure and refine their strategies continuously, fostering deeper engagement through hyper-personalization at its core, which drives improved outcomes in the competitive pharmaceutical landscape.

What is CSG Xponent?

Companies have access to crucial data that can help them understand their customers better, yet a significant number find it challenging to extract valuable insights from this information. Moreover, only a small fraction excels at leveraging these insights to create personalized experiences instantly. The elite in customer engagement stand out by seamlessly providing this real-time personalization across multiple channels, customer journeys, and business areas. Aim to join the ranks of these leaders in customer engagement by leveraging your current data, technological resources, and communication strategies to deliver extraordinary experiences with our all-in-one cloud engagement solution, CSG Xponentâ„¢. This innovative platform combines a robust customer data system, exceptional customer journey orchestration, and insightful analytics with effective omnichannel communication, all within a unified system. By adopting Xponent, organizations can create personalized, anticipatory, and proactive interactions with their customers, leading to improved business outcomes, faster value realization, and reduced risks. This holistic strategy not only enhances the customer experience but also allows businesses to build stronger connections with their clientele and achieve long-term growth. In a competitive market, the ability to adapt and respond to customer needs in real-time is essential for sustained success.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ODAIA

Date Founded

2018

Company Location

Canada

Company Website

odaia.ai/

Company Facts

Organization Name

CSG

Date Founded

1994

Company Location

United States

Company Website

www.csgi.com/portfolio/csg-xponent/

Categories and Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Categories and Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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