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What is Thunderhead ONE Engagement Hub?
ONE functions as a comprehensive technological ecosystem that effectively learns, interprets, and manages customer interactions and experiences while overcoming various organizational hurdles. By tracking customer engagements across all possible channels—whether online, via a call center, or in physical locations—ONE develops a unified omnichannel view of customer behavior. This emphasis on customer-centric journeys allows for personalized experiences and nurtures lasting connections. ONE integrates customer pathways across every channel and touchpoint, leveraging insights into customer intent to maximize the value of each interaction. Through advanced real-time visualizations, ONE provides a thorough and immediate overview of customer journeys, enabling businesses to respond swiftly to changing needs. By diligently monitoring all customer interactions, its AI-driven analytics offer deep, relevant, and timely insights that empower organizations to enhance their listening capabilities and achieve a clearer understanding for better decision-making. Built from the ground up as an integrated layer, ONE effortlessly links various systems and silos, ensuring a seamless experience for both companies and their customers. This functionality not only boosts operational efficiency but also solidifies the bond between the brand and its clientele, ultimately driving growth and customer loyalty. As businesses embrace this technology, they can expect to see improvements in customer satisfaction and loyalty, fostering an environment where both parties thrive.
What is Bmetric?
Leveraging cross-channel technologies facilitates the detailed analysis and modeling of customer interactions across both websites and call centers. This method produces engaged leads for call centers while preventing any overlap in opportunities, which guarantees a smooth customer experience. By qualifying leads during the website phase, companies can significantly boost conversion rates for their call center sales efforts. It is vital to enhance your online sales funnel in conjunction with strategically focused onsite promotions. The insights obtained from this data play a key role in optimizing your sales and marketing funnels, enabling better management of inbound calls. Our dedication to your sustained success—from initial implementation through to execution and continuous improvement—sets bmetric apart from its rivals. We strive to manage and reduce inbound call volumes while enhancing customer experience simultaneously. By tracking inbound call volumes back to their online sources, we glean essential insights. Founded in 2012, bmetric was created to offer call-tracking technology, a tool that effectively connects online activity with inbound phone communications. As time has progressed, call-tracking has matured into an essential asset for marketing, sales, and support teams, transforming the way businesses interact with customers. Our cutting-edge solutions empower organizations to make data-driven decisions that foster growth, ultimately helping them thrive in a competitive landscape. Moreover, our approach not only streamlines communication but also enhances customer satisfaction, which is critical for long-term business success.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Thunderhead
Company Location
United Kingdom
Company Website
www.thunderhead.com
Company Facts
Organization Name
Bmetric
Company Location
Denmark
Company Website
bmetric.com
Categories and Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Categories and Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Sales Engagement
CRM Integration
Call Scripts / Call Steps
Email Sequences
Email Tracking / Automation
Lead Management
Reporting / Analytics
Sales / Voice Dialer
Sales Automation
Search
Task Management
Templates
Workflow Management