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Ratings and Reviews 0 Ratings
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What is Omni Authentication?
Managing a contact center involves facing various obstacles and can lead to considerable expenses, which makes it challenging to maintain high customer satisfaction levels, particularly when clients are required to answer intricate questions for verification. Picture a solution that not only bolsters security but also reduces operational costs while enhancing the customer experience—this is the advantage of Omni Authentication, a cutting-edge voice biometrics system. A significant challenge for contact centers lies in improving the Customer Experience, as callers often become frustrated when prompted to recall PINs, passwords, or account numbers, while agents squander crucial time on security checks. With Omni Authentication, these issues are effectively addressed by leveraging the customer's unique voiceprint for seamless and secure identity verification. This groundbreaking approach not only boosts operational efficiency within contact centers but also provides customers with a more enjoyable experience by eliminating the need for them to remember sensitive information. By simplifying the verification process, Omni Authentication not only conserves time but also nurtures a healthier rapport between agents and customers, ultimately leading to improved overall satisfaction. This transformative technology sets a new standard for how customer authentication can be handled in a way that is both innovative and user-friendly.
What is 1Kosmos?
1Kosmos enables individuals, clients, and employees to engage with digital services securely by offering passwordless access. The BlockID platform integrates identity verification with robust authentication methods, establishing a decentralized digital identity that safeguards against identity theft, account compromise, impersonation, and fraudulent activities, all while ensuring a seamless experience for users. Notably, BlockID stands out as the sole platform certified by NIST, FIDO2, and iBeta, executing millions of authentications each day for key players in the banking, telecommunications, and healthcare sectors worldwide. This comprehensive approach not only enhances security but also builds trust among users, ensuring that their identities are protected in an increasingly digital landscape.
Integrations Supported
Active Directory
BeyondTrust Password Safe
Box
Cisco Cloudlock
Cisco Webex
Dropbox
Evernote
Freshdesk
GoTo Meeting
Google Drive
Integrations Supported
Active Directory
BeyondTrust Password Safe
Box
Cisco Cloudlock
Cisco Webex
Dropbox
Evernote
Freshdesk
GoTo Meeting
Google Drive
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Genesys
Date Founded
1990
Company Location
United States
Company Website
appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764
Company Facts
Organization Name
1Kosmos
Date Founded
2016
Company Location
United States
Company Website
www.1kosmos.com
Categories and Features
Categories and Features
AML
Behavioral Analytics
Case Management
Compliance Reporting
Identity Verification
Investigation Management
PEP Screening
Risk Assessment
SARs
Transaction Monitoring
Watch List
Single Sign On
Biometric
Credential Management
Identity Federation
Multifactor Authentication
Password Management
Policy Management
Social Sign On
User Management