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Ratings and Reviews 0 Ratings
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What is Omni Authentication?
Managing a contact center involves facing various obstacles and can lead to considerable expenses, which makes it challenging to maintain high customer satisfaction levels, particularly when clients are required to answer intricate questions for verification. Picture a solution that not only bolsters security but also reduces operational costs while enhancing the customer experience—this is the advantage of Omni Authentication, a cutting-edge voice biometrics system. A significant challenge for contact centers lies in improving the Customer Experience, as callers often become frustrated when prompted to recall PINs, passwords, or account numbers, while agents squander crucial time on security checks. With Omni Authentication, these issues are effectively addressed by leveraging the customer's unique voiceprint for seamless and secure identity verification. This groundbreaking approach not only boosts operational efficiency within contact centers but also provides customers with a more enjoyable experience by eliminating the need for them to remember sensitive information. By simplifying the verification process, Omni Authentication not only conserves time but also nurtures a healthier rapport between agents and customers, ultimately leading to improved overall satisfaction. This transformative technology sets a new standard for how customer authentication can be handled in a way that is both innovative and user-friendly.
What is It'sMe?
Many employees perceive passwords as a hassle, akin to the difficulties you may face in addressing the challenges they present. The growing number of passwords and tokens not only heightens security vulnerabilities but also contributes to user exhaustion and increased costs. A shift away from passwords seems imperative at this juncture. A striking 89% of security professionals advocate for the adoption of advanced multi-factor authentication solutions that provide continuous, behavior-based verification as a means to significantly bolster organizational security. Acceptto offers a cutting-edge Intelligent MFA that smoothly facilitates access to applications while continuing to authenticate users post-login. This innovative approach effectively prevents account takeovers, even in cases where cybercriminals have acquired passwords. ItsMe™ Intelligent Multi-Factor Authentication enhances security by verifying access attempts on registered devices in real-time through various methods such as push notifications or verification codes (SMS, TOTP, email, etc.). You can also choose from options like time-based one-time passwords (TOTP), security keys, or biometric authentication, enabling secure verification of access even when offline. Consequently, this ensures reassurance for both users and administrators, fostering a more secure digital environment.
Integrations Supported
Active Directory
Amazon Web Services (AWS)
Cisco ACI
Citrix Analytics
EVOSYS TELEMATICS
GitHub
Microsoft 365
Microsoft Outlook
Okta
OpenVPN
Integrations Supported
Active Directory
Amazon Web Services (AWS)
Cisco ACI
Citrix Analytics
EVOSYS TELEMATICS
GitHub
Microsoft 365
Microsoft Outlook
Okta
OpenVPN
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Genesys
Date Founded
1990
Company Location
United States
Company Website
appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764
Company Facts
Organization Name
Acceptto
Date Founded
2013
Company Location
United States
Company Website
www.acceptto.com/mfa-itsme/