Omni Authentication vs. Keyless Authenticator

Managing a contact center involves facing various obstacles and can lead to considerable expenses, which makes it challenging to maintain high customer satisfaction levels, particularly when clients are required to answer intricate questions for verification. Picture a solution that not only bolsters security but also reduces operational costs while enhancing the customer experience—this is the advantage of Omni Authentication, a cutting-edge voice biometrics system. A significant challenge for contact centers lies in improving the Customer Experience, as callers often become frustrated when prompted to recall PINs, passwords, or account numbers, while agents squander crucial time on security checks. With Omni Authentication, these issues are effectively addressed by leveraging the customer's unique voiceprint for seamless and secure identity verification. This groundbreaking approach not only boosts operational efficiency within contact centers but also provides customers with a more enjoyable experience by eliminating the need for them to remember sensitive information. By simplifying the verification process, Omni Authentication not only conserves time but also nurtures a healthier rapport between agents and customers, ultimately leading to improved overall satisfaction. This transformative technology sets a new standard for how customer authentication can be handled in a way that is both innovative and user-friendly.

There’s nothing to remember and nothing to steal; you are the answer. Implementing zero-trust authentication is crucial for protecting your remote workforce while enabling strong customer verification with just a glance. This method can be utilized anytime, anywhere, and on any device. By embracing passwordless, multi-factor authentication, organizations can effectively mitigate fraud, phishing schemes, and the reuse of credentials, all while enhancing the experience for both customers and employees and ensuring the safeguarding of their privacy. Innovative technology drives unique capabilities, being hardware-agnostic and allowing Keyless to function seamlessly across a wide range of devices and appliances without reliance on specific hardware or sensors. Transitioning to a password-free environment not only boosts security but also generates better outcomes for your organization by completely eliminating the need for passwords. This high-level security framework removes the risk of a central honeypot and guarantees that no sensitive data is stored on user devices, making it impossible for information to be stolen or lost, as only the user holds access to their private data. By shifting away from traditional passwords, companies can significantly reduce expenses tied to password management, especially the average helpdesk cost, which is approximated at $70 per incident, resulting in improved efficiency and resource allocation. Therefore, adopting this advanced security strategy not only strengthens protection but also efficiently streamlines operational costs, making it a wise investment for any organization. Ultimately, a future without passwords represents a transformative leap towards enhanced security and user convenience.