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What is Omni Authentication?
Managing a contact center involves facing various obstacles and can lead to considerable expenses, which makes it challenging to maintain high customer satisfaction levels, particularly when clients are required to answer intricate questions for verification. Picture a solution that not only bolsters security but also reduces operational costs while enhancing the customer experience—this is the advantage of Omni Authentication, a cutting-edge voice biometrics system. A significant challenge for contact centers lies in improving the Customer Experience, as callers often become frustrated when prompted to recall PINs, passwords, or account numbers, while agents squander crucial time on security checks. With Omni Authentication, these issues are effectively addressed by leveraging the customer's unique voiceprint for seamless and secure identity verification. This groundbreaking approach not only boosts operational efficiency within contact centers but also provides customers with a more enjoyable experience by eliminating the need for them to remember sensitive information. By simplifying the verification process, Omni Authentication not only conserves time but also nurtures a healthier rapport between agents and customers, ultimately leading to improved overall satisfaction. This transformative technology sets a new standard for how customer authentication can be handled in a way that is both innovative and user-friendly.
What is NanoVoiceTM?
My Voice AI has officially introduced its first product, NanoVoiceTM, leveraging tinyML for rapid speaker authentication, even on ultra-low-power edge AI devices. This innovative and patented technology is supported by our remarkable team of speech scientists who are at the forefront of advancing voice AI beyond just identity verification. Designed to operate without reliance on specific languages, it integrates effortlessly into various real-world scenarios and devices, ranging from cloud-based servers to mobile devices and ultra-low power chips. This showcases the remarkable capabilities of scientific progress, as it proficiently identifies audio recordings and spots attempts at spoofing, ensuring that the right person is recognized when voicing a random digit passcode. In today's tech landscape, voice technology is experiencing unprecedented growth, with speech serving as the fundamental medium of human communication. All cultures depend on speech to influence opinions, disseminate information, and build relationships, underscoring its essential role in society. Additionally, the increasing popularity of voice user interfaces has revolutionized how individuals interact with technology, enabling control through voice alone and fundamentally changing our device interactions. As the appetite for voice recognition technology continues to grow, it paves the way for enhanced communication and accessibility, creating a future where technology feels more intuitive and inclusive than ever before.
Integrations Supported
Genesys Cloud CX
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Genesys
Date Founded
1990
Company Location
United States
Company Website
appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764
Company Facts
Organization Name
My Voice AI
Date Founded
2017
Company Location
United Kingdom
Company Website
myvoice.ai/