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Ratings and Reviews 0 Ratings
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What is Omni Authentication?
Managing a contact center involves facing various obstacles and can lead to considerable expenses, which makes it challenging to maintain high customer satisfaction levels, particularly when clients are required to answer intricate questions for verification. Picture a solution that not only bolsters security but also reduces operational costs while enhancing the customer experience—this is the advantage of Omni Authentication, a cutting-edge voice biometrics system. A significant challenge for contact centers lies in improving the Customer Experience, as callers often become frustrated when prompted to recall PINs, passwords, or account numbers, while agents squander crucial time on security checks. With Omni Authentication, these issues are effectively addressed by leveraging the customer's unique voiceprint for seamless and secure identity verification. This groundbreaking approach not only boosts operational efficiency within contact centers but also provides customers with a more enjoyable experience by eliminating the need for them to remember sensitive information. By simplifying the verification process, Omni Authentication not only conserves time but also nurtures a healthier rapport between agents and customers, ultimately leading to improved overall satisfaction. This transformative technology sets a new standard for how customer authentication can be handled in a way that is both innovative and user-friendly.
What is Nok Nok S3 Authentication?
Authentication serves as the gateway to digital services, and the Nok Nok™ S3 Authentication Suite (S3 Suite) offers a passwordless solution that surpasses traditional authentication methods in both usability and security compared to older two-factor authentication systems. This innovative approach enhances user engagement while ensuring robust security measures. It facilitates a smooth onboarding process, allows for progressive profiling, and simplifies the addition of new devices as well as account recovery, user suspension, and deprovisioning. The passwordless authentication works seamlessly across Desktop Web, Mobile Web, and Mobile Apps, while also providing integration capabilities for authenticating users through call centers. Furthermore, it extends its authentication services to cloud platforms and, when paired with the Nok Nok IoT SDK, to IoT devices as well. The Nok Nok passwordless customer authentication platform ensures frictionless and omnichannel authentication experiences for any device, and its adaptable architecture allows for the inclusion of third-party biometric solutions and new authentication methods, broadening the scope of secure access. Ultimately, this positions Nok Nok as a leader in creating versatile and secure authentication solutions for the modern digital landscape.
Integrations Supported
Airstack
Curricula
ForgeRock
Genesys Cloud CX
Jumio
Microsoft 365
OSDial
OneSpan Authentication Servers
Precise YOUNiQ
TrulyNatural
Integrations Supported
Airstack
Curricula
ForgeRock
Genesys Cloud CX
Jumio
Microsoft 365
OSDial
OneSpan Authentication Servers
Precise YOUNiQ
TrulyNatural
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Genesys
Date Founded
1990
Company Location
United States
Company Website
appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764
Company Facts
Organization Name
Nok Nok
Date Founded
2011
Company Location
United States
Company Website
noknok.com/products/s3-authentication-suite/