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What is Onfido?

How can companies confirm the presence of genuine individuals online? Onfido, part of Entrust, assists businesses in verifying authentic identities through the integration of AI and expertise in identity verification. By simply submitting an ID and a photograph, customers can validate their identity from any location. This process not only enhances the security of your business but also equips you with essential information. Through this method, a user's digital profile can seamlessly connect to their real-world identity using just their ID and facial recognition. Additionally, you have the option to re-verify a user's account or authenticate them via a selfie. Onfido's identity verification solutions have enabled numerous businesses to increase user onboarding, decrease instances of fraud, and allow internal teams to focus on other priorities. Implementing robust identity verification and authentication strategies can significantly contribute to achieving your business objectives. Our AI-driven technology effectively identifies whether a government-issued ID is legitimate or fraudulent and matches it against facial biometrics, providing companies with the necessary security and confidence to onboard customers remotely and securely. This comprehensive approach not only fosters trust but also streamlines the onboarding process for users.

What is Omni Authentication?

Managing a contact center involves facing various obstacles and can lead to considerable expenses, which makes it challenging to maintain high customer satisfaction levels, particularly when clients are required to answer intricate questions for verification. Picture a solution that not only bolsters security but also reduces operational costs while enhancing the customer experience—this is the advantage of Omni Authentication, a cutting-edge voice biometrics system. A significant challenge for contact centers lies in improving the Customer Experience, as callers often become frustrated when prompted to recall PINs, passwords, or account numbers, while agents squander crucial time on security checks. With Omni Authentication, these issues are effectively addressed by leveraging the customer's unique voiceprint for seamless and secure identity verification. This groundbreaking approach not only boosts operational efficiency within contact centers but also provides customers with a more enjoyable experience by eliminating the need for them to remember sensitive information. By simplifying the verification process, Omni Authentication not only conserves time but also nurtures a healthier rapport between agents and customers, ultimately leading to improved overall satisfaction. This transformative technology sets a new standard for how customer authentication can be handled in a way that is both innovative and user-friendly.

Media

Media

Integrations Supported

Bitstamp
10x10
Abstract Security
ForgeRock
GlobaliD
Greenhouse
Hackrate
Kassio
Marqeta
Microsoft 365
OrangeCRM
RNDpoint
Remitly
Salesforce
Scrive
Thought Machine
TransUnion Collections Management
Ubisecure
bunq
nCino Cloud Banking Platform

Integrations Supported

Bitstamp
10x10
Abstract Security
ForgeRock
GlobaliD
Greenhouse
Hackrate
Kassio
Marqeta
Microsoft 365
OrangeCRM
RNDpoint
Remitly
Salesforce
Scrive
Thought Machine
TransUnion Collections Management
Ubisecure
bunq
nCino Cloud Banking Platform

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Entrust

Date Founded

1994

Company Location

United States

Company Website

www.onfido.com

Company Facts

Organization Name

Genesys

Date Founded

1990

Company Location

United States

Company Website

appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764

Categories and Features

Authentication

Biometric
Credential Management
Knowledge-Based Authentication
Mobile Authentication
Multifactor Authentication
Out-of-Band Authentication
Policy Management
Self Service Portal
Single Sign On
Social Sign On

Customer Identity and Access Management (CIAM)

Access Certification
Access Management
Analytics / Reporting
Automatic User/Device Recognition
Behavioral Analytics
Credential Management
Data Security
Multi-Factor Authentication (MFA)
Privacy / Consent Management
Real Time Notifications
Self-Service Portal
Single Sign On
User Provisioning

Fraud Detection

Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval

Categories and Features

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