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What is OpenText CX-E Voice?

CX-E seamlessly integrates with top communication platforms such as Avaya, Cisco, Microsoft, Mitel, and NEC, whether installed on-premises or utilized in the Cloud, significantly enhancing existing telephony and email infrastructures. It features cutting-edge capabilities, including end-to-end encryption for voice messages, ensuring maximum security. Users can take advantage of a mobile application that offers single number reach, smart call forwarding, clear delineation between personal and business calls, inbound call screening, and safeguarding of personal mobile numbers. The system effectively compiles voicemail, email, and fax into a single inbox, simplifying user access. Additional functionalities include text-to-speech, voicemail transcription, and secure messaging options. With speech-enabled technology, individuals can manage their calendars, emails, faxes, and voicemails without needing to use their hands or eyes. Moreover, the federated presence feature allows users to set personalized greetings that reflect their calendar schedules. CX-E supports multiple attendants, incorporates speech recognition interfaces, offers customizable greetings for various departments, provides multilingual support, and allows for scheduled messages. It also facilitates personalized automated outreach via phone calls or text messages, boosting communication efficiency overall. This all-encompassing solution is meticulously engineered to enhance communication workflows and significantly elevate productivity levels in any organization. Furthermore, its versatility ensures that businesses of all sizes can tailor the system to meet their specific needs and improve their operational effectiveness.

What is Callroute?

Callroute streamlines the entire process of provisioning users for Microsoft Teams, minimizing the risk of manual errors while conserving valuable time. By automating essential policies related to Calling, Meeting, and Chat, it simplifies the user onboarding experience. This automation alleviates the burden of repetitive tasks that arise when integrating a new team member, such as assigning a phone number, providing a Microsoft license, granting access to various channels, and placing them in a queue. Ultimately, this leads to a more efficient workflow and allows teams to focus on more critical activities. Embracing such automation can significantly enhance overall productivity within the organization.

Media

Media

No images available

Integrations Supported

Avaya one-X Communicator
BroadConnect Team-One
Cisco Unified Communications Manager
Gmail
MiVoice Business
Microsoft 365
Microsoft Authenticator
Microsoft Exchange
Microsoft Teams
Momence

Integrations Supported

Avaya one-X Communicator
BroadConnect Team-One
Cisco Unified Communications Manager
Gmail
MiVoice Business
Microsoft 365
Microsoft Authenticator
Microsoft Exchange
Microsoft Teams
Momence

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

XMedius

Date Founded

1993

Company Location

Canada

Company Website

www.xmedius.com/en/unified-communications/xm-connect/

Company Facts

Organization Name

Callroute

Company Location

United Kingdom

Company Website

www.callroute.com

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Categories and Features

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

User Provisioning and Governance

Access Governance
Access Verification Workflow
Audits / Reports
Automatic Provisioning / Deprovisioning
Delegated Access Authorization
Identity Synchronization
Lifecycle Management
Multi-Factor Authentication (MFA)
Password Management
Policy Enforcement
Single Sign-On (SSO)
User Self-Service

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