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What is OpenText Data Express?

OpenText Data Express oversees the management of the test data environment, ensuring enhanced test outcomes while minimizing testing expenses and safeguarding customer information from potential loss or misuse, which ultimately leads to faster delivery times. The tool automates the creation of test data environments, achieving time reductions of up to 80%. By effectively masking sensitive information, it preserves the integrity of test data while protecting it from unauthorized access. Additionally, Data Express serves as a comprehensive repository for test data insights and offers a range of management tools that empower test managers to oversee the test data generation process seamlessly. This approach not only streamlines testing workflows but also enhances overall data security in the testing phase.

What is iTop?

Regardless of whether you're an infrastructure manager overseeing intricate systems, a service support leader dedicated to ensuring customer satisfaction, or a decision-maker concentrating on return on investment and regulatory compliance, iTop customizes itself to fit your workflows, making your responsibilities easier, optimizing operations, and elevating service standards. You can achieve a comprehensive, real-time overview of all your IT assets and incidents consolidated in one location, which minimizes downtime and boosts the effectiveness of your support staff. Additionally, it allows for seamless management of multi-client environments and fosters better collaboration among various departments. With iTop, you receive a scalable solution that grows alongside your organization, equipping you with the necessary tools to address your most urgent IT challenges while ensuring service continuity and enhancing overall team productivity. By integrating these features, iTop not only supports immediate needs but also positions your team for long-term success in a dynamic technological landscape.

Media

Media

Integrations Supported

Axonius
Centreon
GLPI
Jira Service Management
Lansweeper
Microsoft Azure
Odoo
OverSOC
ServiceNav
ServiceNow
SuiteMaster
TeemIp
VMware vSphere
openITCOCKPIT

Integrations Supported

Axonius
Centreon
GLPI
Jira Service Management
Lansweeper
Microsoft Azure
Odoo
OverSOC
ServiceNav
ServiceNow
SuiteMaster
TeemIp
VMware vSphere
openITCOCKPIT

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$0
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OpenText

Date Founded

1991

Company Location

Canada

Company Website

www.microfocus.com/en-us/products/data-express/overview

Company Facts

Organization Name

Combodo

Company Location

France

Company Website

www.combodo.com/itop

Categories and Features

Test Management

Automation Integration
Collaboration Tools
Pass/Fail Results Tabulation
Reporting / Analytics
Requirements Management
Test Scheduling
Test Tracking
Time/Budget Tracking

Categories and Features

CMDB

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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