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What is Opidis?

We understand the importance of organizations managing the security of their systems within their own IT frameworks. With a rich history in creating document and project management solutions since the 1980s, we provide a range of customizable on-premise systems designed specifically to address the distinct needs of our diverse clientele, which spans sectors such as oil and gas, energy, utilities, pharmaceuticals, and more across the globe. Our offerings are engineered to integrate effortlessly with OpenText Documentum ECM (Enterprise Content Management) systems, ensuring they remain both flexible and scalable to meet individual customer specifications. Particularly, our solutions have proven invaluable in industries like oil and gas, energy, and utilities, with esteemed clients including TouatGaz, ELENGY, Transpole, SOGARA, and Societe Ivoirienne de Rafinage. Furthermore, our unwavering dedication to improving operational efficiency and security fuels ongoing advancements in these vital sectors. By continually adapting our services, we aim to support our clients as they navigate an ever-evolving technological landscape.

What is CivicPlus 311 CRM System?

The CivicPlus 311 CRM System stands out in ways that other systems do not. It offers an all-in-one solution that encompasses everything necessary for completing and monitoring tasks effectively. Your team will have access to vital resources that enhance their efficiency and productivity through the CivicPlus 311 System. The information gathered can be instrumental in future planning and optimizing budget allocations. By eliminating redundant requests, staff can proactively identify and address issues prior to visiting a site. Additionally, the system includes a customizable mobile app, a Facebook integration, and a dedicated call center feature. Service requests can be efficiently categorized and assigned based on geographical location, streamlining the process. Notably, it can automatically recognize and discard duplicate submissions before they are finalized. Furthermore, the use of tailored questions specific to request categories can expedite response times. Enhanced request types not only boost visibility but also ensure privacy protection. The system also facilitates consistent communication with the public through status updates and follow-up inquiries, fostering transparency and engagement. With these features, CivicPlus 311 CRM System significantly enhances operational effectiveness for municipalities.

Media

Media

Integrations Supported

CivicPlus Municipal Websites
CivicReady
Facebook
OpenText Documentum

Integrations Supported

CivicPlus Municipal Websites
CivicReady
Facebook
OpenText Documentum

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Idox plc

Company Location

United Kingdom

Company Website

eim.idoxgroup.com/on-premise-solutions/

Company Facts

Organization Name

CivicPlus

Date Founded

2001

Company Location

United States

Company Website

www.civicplus.com/citizen-request-management/

Categories and Features

Construction Management

Accounting Integration
Budget Tracking/Job Costing
CRM
Change Orders
Commercial
Contract Management
Contractors
Equipment Tracking
Estimating
Incident Reporting
Mobile Access
Offline Access
RFI & Submittals
Residential
Subcontractor Management
Timesheets

Mining

3D Modeling
Cross Section Creation
Data Exchange
Data Storage
Exception Notification
Fence Diagrams
Log Map Creation
People Tracking
Pit Optimization Reporting
Risk Management
Volumetrics

Oil and Gas

Compliance Management
Equipment Management
Inventory Management
Job Costing
Logistics Management
Maintenance Management
Material Management
Project Management
Resource Management
Scheduling
Work Order Management

Public Works

Billing & Invoicing
Compliance Management
Contract Management
Customer Database
Document Management
Equipment Maintenance
Fixed Asset Management
Job Costing
Project Management
Service Request Management
Work Order Management

Categories and Features

Public Works

Billing & Invoicing
Compliance Management
Contract Management
Customer Database
Document Management
Equipment Maintenance
Fixed Asset Management
Job Costing
Project Management
Service Request Management
Work Order Management

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