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Ratings and Reviews 0 Ratings
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What is OptiOp?
The first step involves measurement, where it is noted that clients often evaluate the customer service delivered by their teams through methods such as listening to phone calls, scrutinizing chat interactions, or examining posts on social media platforms like Twitter and Facebook. Nevertheless, the findings are typically recorded in spreadsheets, which can lead to a scenario where, after several weeks, deriving valuable insights becomes so labor-intensive that the quality program suffers. OptiOp streamlines this process by allowing users to easily formulate and update evaluation forms, perform quick assessments across different skills and communication channels, offer feedback during employee meetings, and monitor action items effectively. It also tracks the duration taken to provide feedback and ensures that employees confirm receipt of that feedback. Moreover, users can take advantage of the chatbot feature to request a demo of the service, making the process even more user-friendly. Beyond basic measurements, the benefits of OptiOp are extensive—consistent implementation of both assessment and feedback is vital, which is why OptiOp promotes efficient calibration sessions that bring your evaluation or quality assurance team together for enhanced collaboration and superior results. This holistic approach not only elevates service quality but also nurtures a culture of ongoing improvement within your organization, ultimately leading to better customer satisfaction and loyalty.
What is Enterprise OpRiskCenter?
Crafting a comprehensive strategy for managing operational risk is essential, not only to assess potential threats but also to lay down a foundation for their reduction while simultaneously decreasing costs. This operational risk management framework should be constructed on an extensive enterprise-level platform that integrates capabilities for organizational structure, process optimization, and data governance. Companies are increasingly acknowledging that an effective operational risk solution goes beyond the traditional methods of risk assessments, maintaining loss event records, and calculating the capital required for operational risks. Given that operational risk affects every facet of an organization—from human resources to front office tasks, accounting, financial oversight, and settlements—a holistic, enterprise-wide approach is crucial for accurately measuring and managing these risks. At the core of this framework are essential components that significantly contribute to risk mitigation related to processes, fostering a more robust operational landscape. Furthermore, the integration of these elements not only promotes enhanced decision-making but also bolsters overall risk management effectiveness, leading to a more resilient organization in the face of potential operational challenges. Ultimately, a well-structured operational risk management system can drive efficiency and safeguard assets across the entire enterprise.
Integrations Supported
Facebook
X (Twitter)
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
At the touch of a button
Date Founded
2013
Company Location
United Kingdom
Company Website
www.optiop.com
Company Facts
Organization Name
Centerprise Services
Company Website
www.centerprise.com/gov_risk_comp.html
Categories and Features
Quality Management
Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management
Categories and Features
Financial Risk Management
Compliance Management
Credit Risk Management
For Hedge Funds
Liquidity Analysis
Loan Portfolio Management
Market Risk Management
Operational Risk Management
Portfolio Management
Portfolio Modeling
Risk Analytics Benchmarks
Stress Tests
Value At Risk Calculation