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Ratings and Reviews 0 Ratings
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What is OptiOp?
The first step involves measurement, where it is noted that clients often evaluate the customer service delivered by their teams through methods such as listening to phone calls, scrutinizing chat interactions, or examining posts on social media platforms like Twitter and Facebook. Nevertheless, the findings are typically recorded in spreadsheets, which can lead to a scenario where, after several weeks, deriving valuable insights becomes so labor-intensive that the quality program suffers. OptiOp streamlines this process by allowing users to easily formulate and update evaluation forms, perform quick assessments across different skills and communication channels, offer feedback during employee meetings, and monitor action items effectively. It also tracks the duration taken to provide feedback and ensures that employees confirm receipt of that feedback. Moreover, users can take advantage of the chatbot feature to request a demo of the service, making the process even more user-friendly. Beyond basic measurements, the benefits of OptiOp are extensive—consistent implementation of both assessment and feedback is vital, which is why OptiOp promotes efficient calibration sessions that bring your evaluation or quality assurance team together for enhanced collaboration and superior results. This holistic approach not only elevates service quality but also nurtures a culture of ongoing improvement within your organization, ultimately leading to better customer satisfaction and loyalty.
What is Granite Risk Management?
Granite is an effective tool for efficient risk management. Experience its features for free and simplify your compliance and governance processes without the complications of traditional spreadsheets. This modern digital platform caters to the current demands of risk management. Its user-friendly interface enhances the speed of risk identification and evaluation, allowing for easy execution of corrective actions. With automated reporting capabilities, tracking results and achieving goals becomes effortless. Granite Risk Management simplifies the clear identification and organized assessment of risks, streamlining the corrective action processes. Users can quickly recognize both potential threats and opportunities due to its robust functionality. The software is designed to facilitate proportional risk assessments with minimal effort. Implementing risk management strategies is straightforward with Granite, which also helps in automating the promotion of these actions. Additionally, creating real-time snapshots of the entire organization is a seamless task with Granite Risk Management, helping you to stay proactive in the fast-paced environment of today. This all-encompassing approach empowers organizations to remain flexible and responsive in their risk management practices, ultimately contributing to long-term success.
Integrations Supported
Facebook
X (Twitter)
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$47 per user per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
At the touch of a button
Date Founded
2013
Company Location
United Kingdom
Company Website
www.optiop.com
Company Facts
Organization Name
Granite Partners
Date Founded
2005
Company Location
Finland
Company Website
granitegrc.com
Categories and Features
Quality Management
Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management
Categories and Features
GRC
Auditing
Disaster Recovery
Environmental Compliance
IT Risk Management
Incident Management
Internal Controls Management
Operational Risk Management
Policy Management
Risk Management
Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment