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Ratings and Reviews 0 Ratings
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What is Oracle Intelligent Advisor?
Oracle Intelligent Advisor equips service agents to deliver precise and customized guidance to each customer. This cutting-edge decision automation solution allows business users to establish rules that guarantee the advice provided is both consistent and straightforward, significantly improving the efficiency and personalization of customer interactions. Customers are empowered to independently address both simple and complex issues. Through the utilization of intelligent online interviews, users obtain tailored advice that fits their unique circumstances. Business users can effortlessly configure this guidance using either a web browser or a desktop development tool, streamlining the process. Moreover, these users can design and manage rules without the need for a programmer's assistance, further enhancing usability. The platform's capability to facilitate the creation and execution of decision-making services directly in a web browser eliminates the necessity for any separate desktop software installation or management. In addition, this solution centralizes distinct application logic, making it easy to disseminate decision-making rules among all relevant parties. By improving service efficiency and promoting collaboration among teams, Oracle Intelligent Advisor ultimately delivers a comprehensive approach to customer service that benefits both agents and customers alike. This ensures a more cohesive and efficient operational environment.
What is Decision Explorer?
Decision Explorer® provides an innovative approach to tackling "soft" issues, which pertain to the qualitative dimensions of complex or ambiguous situations. This tool allows individuals to carefully document their thoughts and ideas, explore them in depth, and gain new perspectives and comprehension. As a result, users often experience a refreshed mindset, increased productivity, liberated creativity, and a sharper focus. Initially developed by researchers from the universities of Bath and Strathclyde, this advanced application is now supported by Banxia Software in collaboration with leading organizations, attracting a diverse global user base. When it comes to deciphering intricate problems, Decision Explorer® facilitates the development of a comprehensive ‘qualitative’ model. By creating a detailed ‘map’ that can be scrutinized and analyzed, users are better equipped to strategize, make educated choices, and address business challenges effectively. As a robust cognitive mapping tool, it includes a wealth of analytical features that significantly boost its effectiveness. Furthermore, its capacity to promote collaborative discussions enhances its worth in a variety of professional environments, making it an indispensable resource for teams seeking to navigate complexity together.
Integrations Supported
Oracle Cloud CX
Oracle Knowledge Management
Oracle Service
Integrations Supported
Oracle Cloud CX
Oracle Knowledge Management
Oracle Service
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$137.57 one-time payment
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Oracle
Date Founded
1977
Company Location
United States
Company Website
www.oracle.com/cx/service/intelligent-advisor/
Company Facts
Organization Name
Banxia Software
Company Location
United Kingdom
Company Website
banxia.com/dexplore/
Categories and Features
Decision Support
Application Development
Budgeting & Forecasting
Data Analysis
Decision Tree Analysis
Monte Carlo Simulation
Performance Metrics
Rules-Based Workflow
Sensitivity Analysis
Thematic Mapping
Version Control
Categories and Features
Decision Support
Application Development
Budgeting & Forecasting
Data Analysis
Decision Tree Analysis
Monte Carlo Simulation
Performance Metrics
Rules-Based Workflow
Sensitivity Analysis
Thematic Mapping
Version Control