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Ratings and Reviews 0 Ratings
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What is Outsell?
Outsell's Virtual Customer Engagement Platform cultivates lasting relationships with automotive sales and service clients by ensuring a steady presence through AI-driven, multi-channel communication, while adeptly recognizing when customers are primed for a purchase. Serving as an extension of your marketing team, Outsell functions seamlessly on auto-pilot, enabling personalized and controlled messaging directed at specific consumer segments. By offering a smart strategy for budget distribution, Outsell helps dealerships minimize expenses related to limited staffing, improving time management and allowing teams to concentrate on their primary strengths—selling and servicing vehicles. The platform utilizes machine learning predictive models grounded in artificial intelligence to anticipate future consumer behaviors and pinpoint the content that resonates with each individual customer. Additionally, it provides dynamic and customized information across multiple channels and profit centers, ensuring that consumers receive content tailored to their specific preferences and needs. This forward-thinking approach not only boosts customer engagement but also significantly improves sales results for auto dealers, creating a more efficient marketplace. Ultimately, Outsell empowers dealerships to thrive in a competitive landscape by harnessing the power of technology to better serve their clientele.
What is Eudata Customer Engagement?
We are excited to unveil an all-encompassing agent cockpit that boasts advanced voice capabilities, omnichannel solutions, and in-depth customer profiles. The platform's seamless integration is made possible through user-friendly plug-ins that cater to both customized and legacy CRM systems, as well as a variety of productivity applications. To further enhance user experience, an always-on agent BOT is on standby to guide individuals through processes and help them leverage the necessary tools effectively. Central to this platform is a comprehensive database that meticulously monitors each stage of the customer journey, offering detailed profiles and cross-channel histories that agents and supervisors can access in real time. Moreover, the inclusion of a powerful reporting tool allows for in-depth analysis of all key performance indicators relevant to your operations. The AI-driven chatBOT commands full control over automated conversational processes across multiple channels, ensuring smooth interactions. With millions of users engaging with the platform each month, it significantly improves both customer interactions and agent efficiency. Additionally, by incorporating WhatsApp support, your sales and customer service initiatives become more streamlined, enabling countless individuals to connect via web and mobile devices. This interconnected strategy not only heightens operational efficiency but also significantly enhances the overall experience for customers and agents alike, creating a more cohesive and satisfying interaction environment. As a result, organizations can expect to see improvements in both customer satisfaction and agent productivity.
Integrations Supported
Euronovate
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Outsell
Date Founded
2004
Company Location
United States
Company Website
www.outsell.com/overview/
Company Facts
Organization Name
Eudata
Company Location
Italy
Company Website
eudata.com/conversational-customer-service/
Categories and Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Categories and Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content