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What is Pathway.AI?

Pathway.AI empowers organizations to create customized digital assistants that meet their unique needs, eliminating the need for coding expertise. These AI-enhanced assistants are poised to revolutionize your operational methods and customer interactions. You can effortlessly design tailored assistants that cater to your business requirements, providing a seamless and enjoyable experience for your clients. Thanks to an intuitive drag-and-drop interface, uploading your data and fine-tuning your model to align with your specifications is a breeze. Interact with your smart digital assistant and explore the impressive functionalities of our AI technology in a live demo. Currently, our platform supports only '.txt' file formats, and it is important to be aware that session data will remain available for 500 seconds; after this timeframe, you will need to re-upload your files. By adopting our cutting-edge AI digital assistants, you can elevate your business operations and enhance customer satisfaction, paving the way for a more efficient future. Experience the transformative power of technology that adapts to your needs and drives success.

What is Google Cloud Agent Assist?

Elevate customer interactions with human representatives using Agent Assist, a component of Google Cloud's Contact Center AI, which supplies pre-formulated responses to guarantee prompt communication. By tapping into a unified knowledge repository, it delivers thorough answers to customer questions. This functionality empowers agents to handle 28% more interactions, resulting in decreased operational costs, reduced average hold times, and enhanced capabilities to navigate peak periods effectively. As a result, customer satisfaction can improve by 10% due to the provision of consistent, high-quality replies, and the training process accelerates as agents draw insights from top-performing colleagues. The introduction of Smart Reply can also minimize abandoned chats by facilitating response times that are 15% faster, drawing on immediate answers from the central knowledge repository. Additionally, Agent Assist recommends successful phrases employed by proficient agents, contributing to a more uniform and higher-quality customer experience. The system further advises relevant content from the knowledge base to help agents resolve customer issues more efficiently, thereby reducing wait times and ensuring accurate information delivery. Overall, the integration of these capabilities enhances the customer support workflow, making it not only more efficient but also significantly more effective in meeting customer needs. With continuous improvements, businesses can adapt to changing customer expectations while maintaining a high standard of service.

Media

Media

Integrations Supported

Avaya Experience Platform
Cisco Unified Contact Center
Elastic Observability
Five9
Genesys Cloud CX
Google Cloud Platform
Google Contacts
LivePerson
[24]7.ai

Integrations Supported

Avaya Experience Platform
Cisco Unified Contact Center
Elastic Observability
Five9
Genesys Cloud CX
Google Cloud Platform
Google Contacts
LivePerson
[24]7.ai

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$0.06 per session
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pathway.AI

Company Website

www.pathway-ai.io

Company Facts

Organization Name

Google

Date Founded

1998

Company Location

United States

Company Website

cloud.google.com/agent-assist

Categories and Features

Categories and Features

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