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What is Pindrop?

Fraud in contact centers represents a staggering financial burden, costing billions each year. Disturbingly, only one in 770 fraudulent calls is able to reach agents, which reveals a major hurdle for those working in this sector. This ongoing battle between fraudsters and call center agents leads to a continuous game of cat and mouse. Within the Interactive Voice Response (IVR) system, approximately one in 390 accessed accounts is subject to fraudulent activities. The fallout from such fraudulent behavior not only impacts a company's finances but also has repercussions on customer satisfaction and the overall reputation of the brand. Pindrop® provides a detailed, multifaceted, real-time approach to fraud prevention, analyzing calls to contact centers by considering multiple elements such as voice, device, and behavior. This innovative solution is capable of identifying up to 80% of fraud occurring through phone channels, predicting potential fraud threats up to 60 days in advance, and delivering a comprehensive perspective on cross-channel fraud. By evaluating risks associated with calls and accounts within the IVR system, businesses can effectively prevent data breaches, account takeovers, and various forms of fraud across different channels. Furthermore, organizations receive instant notifications regarding the risk level of each incoming call, empowering agents with immediate information to better recognize and handle potentially fraudulent situations. This proactive approach not only strengthens security but also enhances the overall trustworthiness of the contact center experience.

What is Entrust Identity Enterprise?

Robust digital security is achievable through the most reliable on-premises identity and access management (IAM) solutions available today. The Identity Enterprise platform offers an integrated IAM system that caters to a diverse array of consumer, employee, and citizen scenarios. It excels in managing high-assurance applications that necessitate a zero-trust model for potentially millions of users. The platform is versatile, allowing for deployment both on-premises and through virtual appliances. The principle of "never trust, always verify" ensures that both your organization and its user communities remain secure, regardless of their location. High-assurance applications include features like credential-based access, issuance of smart cards, and top-tier multi-factor authentication (MFA), safeguarding your workforce, consumers, and citizens alike. Additionally, user experience can be enhanced through adaptive risk-based authentication and passwordless login options. Digital certificates (PKI) can be employed to elevate security, offering robust protection whether utilizing a physical smart card or a virtual counterpart, thereby reinforcing the integrity of your identity management strategy. This comprehensive approach ensures that security remains a priority while minimizing potential obstacles for users.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Gigamon
AVX ONE
Agile Requirements Designer
Datacard ID Works
Datacard Secura
Entrust Certificate Hub
Entrust Identity Essentials
Entrust Instant ID
Entrust IoT Agent
Entrust TLS/SSL Certificates
F5 BIG-IP Advanced WAF
GigaSECURE
InteractionSync
Palo Alto Networks AutoFocus
Red Hat Cloud Suite
Salesforce
SigningHub
VaultCore
ZealiD

Integrations Supported

Amazon Web Services (AWS)
Gigamon
AVX ONE
Agile Requirements Designer
Datacard ID Works
Datacard Secura
Entrust Certificate Hub
Entrust Identity Essentials
Entrust Instant ID
Entrust IoT Agent
Entrust TLS/SSL Certificates
F5 BIG-IP Advanced WAF
GigaSECURE
InteractionSync
Palo Alto Networks AutoFocus
Red Hat Cloud Suite
Salesforce
SigningHub
VaultCore
ZealiD

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pindrop

Date Founded

2011

Company Location

United States

Company Website

www.pindrop.com/solutions/anti-fraud/

Company Facts

Organization Name

Entrust

Company Location

United States

Company Website

www.entrust.com/digital-security/identity-and-access-management/products/identity-enterprise

Categories and Features

Identity Management

Access Certification
Compliance Management
Multifactor Authentication
Password Management
Privileged Account Management
Self-Service Access Request
Single Sign On
User Activity Monitoring
User Provisioning

User Provisioning and Governance

Access Governance
Access Verification Workflow
Audits / Reports
Automatic Provisioning / Deprovisioning
Delegated Access Authorization
Identity Synchronization
Lifecycle Management
Multi-Factor Authentication (MFA)
Password Management
Policy Enforcement
Single Sign-On (SSO)
User Self-Service

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