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What is Pindrop?

Fraud in contact centers represents a staggering financial burden, costing billions each year. Disturbingly, only one in 770 fraudulent calls is able to reach agents, which reveals a major hurdle for those working in this sector. This ongoing battle between fraudsters and call center agents leads to a continuous game of cat and mouse. Within the Interactive Voice Response (IVR) system, approximately one in 390 accessed accounts is subject to fraudulent activities. The fallout from such fraudulent behavior not only impacts a company's finances but also has repercussions on customer satisfaction and the overall reputation of the brand. Pindrop® provides a detailed, multifaceted, real-time approach to fraud prevention, analyzing calls to contact centers by considering multiple elements such as voice, device, and behavior. This innovative solution is capable of identifying up to 80% of fraud occurring through phone channels, predicting potential fraud threats up to 60 days in advance, and delivering a comprehensive perspective on cross-channel fraud. By evaluating risks associated with calls and accounts within the IVR system, businesses can effectively prevent data breaches, account takeovers, and various forms of fraud across different channels. Furthermore, organizations receive instant notifications regarding the risk level of each incoming call, empowering agents with immediate information to better recognize and handle potentially fraudulent situations. This proactive approach not only strengthens security but also enhances the overall trustworthiness of the contact center experience.

What is Identity Guard?

In today's digital age, safeguarding against identity theft is crucial as both financial and online identities are constantly at risk. The consequences of identity theft can be devastating, resulting in significant financial damage, wrongful accusations, and even unexpected medical debts. Alarmingly, an identity is compromised every two seconds, with around 20% of those notified about breaches becoming victims of identity fraud. Consumers have collectively spent over 154 million hours dealing with the aftermath of identity theft. To help mitigate these dangers, Identity Guard offers various plans designed for individuals and families, with the Ultra plan providing the highest level of protection available. The enrollment process is quick and easy, allowing you to take proactive measures toward securing your identity within minutes. The more diligently we monitor your accounts, the more fortified your protection will be against potential breaches. We emphasize rapid alerts for any suspicious activity that could indicate credit fraud, and our dedicated team is always available to aid you in reclaiming your identity and recovering any financial losses incurred from theft. Additionally, employing straightforward yet effective strategies can significantly bolster your defenses against identity fraud, ensuring you remain a step ahead of potential threats. Taking these preventive measures not only enhances your security but also brings peace of mind in an increasingly perilous digital landscape.

Media

Media

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
IBM Watson
InteractionSync
Verizon Cloud

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
IBM Watson
InteractionSync
Verizon Cloud

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pindrop

Date Founded

2011

Company Location

United States

Company Website

www.pindrop.com/solutions/anti-fraud/

Company Facts

Organization Name

Identity Guard

Date Founded

2005

Company Location

United States

Company Website

www.identityguard.com

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