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What is Pindrop?

Fraud in contact centers represents a staggering financial burden, costing billions each year. Disturbingly, only one in 770 fraudulent calls is able to reach agents, which reveals a major hurdle for those working in this sector. This ongoing battle between fraudsters and call center agents leads to a continuous game of cat and mouse. Within the Interactive Voice Response (IVR) system, approximately one in 390 accessed accounts is subject to fraudulent activities. The fallout from such fraudulent behavior not only impacts a company's finances but also has repercussions on customer satisfaction and the overall reputation of the brand. Pindrop® provides a detailed, multifaceted, real-time approach to fraud prevention, analyzing calls to contact centers by considering multiple elements such as voice, device, and behavior. This innovative solution is capable of identifying up to 80% of fraud occurring through phone channels, predicting potential fraud threats up to 60 days in advance, and delivering a comprehensive perspective on cross-channel fraud. By evaluating risks associated with calls and accounts within the IVR system, businesses can effectively prevent data breaches, account takeovers, and various forms of fraud across different channels. Furthermore, organizations receive instant notifications regarding the risk level of each incoming call, empowering agents with immediate information to better recognize and handle potentially fraudulent situations. This proactive approach not only strengthens security but also enhances the overall trustworthiness of the contact center experience.

What is OpenText NetIQ Advanced Authentication?

The NetIQ Risk Service engine allows for the utilization of both static and behavioral risk metrics, enabling the customization of the authentication process for users while simultaneously bolstering the security of sensitive information access. This method not only simplifies user access but also ensures that private data remains protected. Beyond the standard multi-factor authentication options available through Azure AD, the NetIQ Advanced Authentication framework offers the ability to integrate a diverse array of additional authentication methods. Moreover, it ensures the protection of access to all your on-premises and cloud services, regardless of their placement within your Azure environment. A vital component of securing your infrastructure involves establishing authentication mechanisms for every user entry point. However, many organizations face challenges due to the use of multiple authentication systems and policies, which can complicate the process. The NetIQ Advanced Authentication framework addresses these challenges by centralizing all requirements into one cohesive solution, providing consistent security, simplified management, and enhanced efficiency throughout your organization's authentication processes. By adopting this integrated approach, you not only strengthen security but also promote greater user satisfaction, ultimately benefiting your organization as a whole. As a result, organizations can achieve a more streamlined and secure authentication experience.

Media

Media

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Docker
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Microsoft Azure
Verizon Cloud

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Docker
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Microsoft Azure
Verizon Cloud

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pindrop

Date Founded

2011

Company Location

United States

Company Website

www.pindrop.com/solutions/anti-fraud/

Company Facts

Organization Name

OpenText

Date Founded

1991

Company Location

United States

Company Website

www.opentext.com/products/netiq-advanced-authentication

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