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What is Pingability?

Are you aiming to maximize the uptime of your servers? The Pingability service offers extensive monitoring solutions for your servers, covering not only web pages but also email servers. We will quickly notify you if any of your servers go down, enabling you to respond immediately. You can choose which websites and services you want to be monitored, and Pingability will track them according to your specified schedule. In case of an outage, notifications will be sent to you via phone, SMS, or email. Additionally, you can view uptime reports and detailed analytics whenever you wish by visiting our website. While Pingability effectively monitors standard web pages, it also provides checks for SSL-secured URLs at no extra charge, the ability to confirm the presence of specific keywords on a page, and the evaluation of whether a page responds within your defined timeframe. Moreover, Pingability exceeds basic web page monitoring by ensuring that your email server can receive messages sent to the designated address, testing the responsiveness of your DNS server, as well as checking your FTP server and specific ports on your server. This all-encompassing monitoring solution is designed to help you maintain the reliability of all essential online services, ensuring that your operations run smoothly without interruptions. With Pingability, you can rest assured that every critical aspect of your online presence is under constant surveillance.

What is Jira Service Management?

Jira Service Management, previously known as Jira Service Desk, equips Dev/Ops teams to operate at a rapid pace, enabling them to swiftly adapt to business shifts while delivering exceptional service experiences for both customers and employees. Customize Jira Service Management to meet your unique requirements, allowing every team member—from IT to legal and HR—to establish a service desk in no time and scale it as necessary. Experience the benefits of providing outstanding service rapidly, free from the complexities and expenses often associated with traditional ITSM solutions. This open and collaborative platform facilitates work tracking across the entire organization. You can seamlessly connect issues in Jira and integrate data from various software development tools, enriching your IT support and operations teams with valuable contextual insights for immediate incident response, request management, and change implementation. Additionally, you can mitigate risks and enhance customer outcomes, expediting essential development tasks, reducing reliance on manual processes, and implementing changes swiftly while maintaining a comprehensive audit trail for each modification. By leveraging these capabilities, organizations can foster a more agile and efficient environment that ultimately leads to better service delivery.

Media

Media

Integrations Supported

Aisera
Atlas CRM
Balsamiq
Carbide
ChatGPT
Compass
Ema
Hootsuite
Microsoft 365
Netreo
OFFLIGHT
ProHance
Quip
Rocket.Chat
Startdeliver
Startquestion
Truto
Workato
Wufoo
zenphi

Integrations Supported

Aisera
Atlas CRM
Balsamiq
Carbide
ChatGPT
Compass
Ema
Hootsuite
Microsoft 365
Netreo
OFFLIGHT
ProHance
Quip
Rocket.Chat
Startdeliver
Startquestion
Truto
Workato
Wufoo
zenphi

API Availability

Has API

API Availability

Has API

Pricing Information

$9.95 per month
Free Trial Offered?
Free Version

Pricing Information

$20 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

RimuHosting

Date Founded

2002

Company Location

New Zealand

Company Website

pingability.com

Company Facts

Organization Name

Atlassian

Date Founded

2002

Company Location

Australia

Company Website

www.atlassian.com

Categories and Features

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

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