Polonious vs. ACI Case Manager

Polonious serves as an investigation management workflow solution that adheres to ISO27001 standards, built upon three foundational principles: 1 - Security 2 - Process orientation 3 - Adaptability and customization This framework empowers users to design workflows that not only safeguard data and evidence in a secure, ISO27001 certified manner but also streamline compliance with regulatory obligations with minimal hassle, thanks to workflows that are inherently compliant. Furthermore, the platform eliminates the need for costly and time-intensive coding alterations, allowing users to make modifications independently through an intuitive graphical user interface (GUI). Additionally, Polonious offers the capability to generate comprehensive reports on case outcomes, timelines, and financial metrics, which can be analyzed by case types, investigators, and investigation statuses. This functionality not only demonstrates value to higher management but also aids in pinpointing inefficiencies, paving the way for enhanced operational productivity. By leveraging these insights, organizations can continually refine their investigation processes to achieve better results.

No matter if a fraud incident is genuine or incorrectly identified, the approach banks take in managing customer experiences is crucial. It is vital to provide your fraud investigation team with a well-rounded set of tools to address any obstacles while keeping customer satisfaction at the forefront. Analysts should be equipped to assist customers effectively and comprehensively when verifying instances of fraud. Streamlining case creation processes by utilizing account and contact details from ACI Fraud Management is essential. Moreover, enhancing communication with customers can be achieved by using customizable templates that integrate dynamic data selections. Centralizing case information enables flexible searching and the ability to append data as needed. Adjusting the workflow for fraud analysts can simplify case management, which in turn accelerates the processing times of cases within the organization. The incorporation of dynamic data enrichment, along with visual displays and structured workflows, helps establish guided procedures, integrated prompts, and resources that can assist investigators throughout their research and decision-making phases. Consequently, this strategic approach not only boosts operational efficiency but also cultivates a more favorable customer experience when dealing with fraudulent activities. Ultimately, prioritizing both effective fraud management and customer service can lead to lasting trust between banks and their clients.