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Ratings and Reviews 0 Ratings
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What is PrediCX?
Your contact center is a crucial yet frequently underestimated resource within your organization, consistently providing valuable insights derived from customer interactions. PrediCX is an advanced AI platform engineered to tap into this potential by delivering predictive insights and automating processes across diverse communication channels, ultimately enhancing customer experience and service efficiency. By utilizing AI, organizations can mine predictive insights from each interaction, independent of the communication medium, which allows for personalized recommendations that can increase profitability and improve customer satisfaction. The platform also provides timely notifications for emerging issues, enables automatic coaching, and performs quality assurance for agents throughout their interactions. Furthermore, it effectively prioritizes urgent inquiries and complaints, directing customers to the most appropriate resources. Unlike conventional approaches that depend solely on keywords, the AI within PrediCX leverages conceptual understanding to thoroughly analyze incoming feedback, ensuring that every customer opinion is acknowledged and addressed. The system automates the categorization of queries from digital channels, efficiently classifying them, supporting agents in real-time, and enhancing the functionality of chatbots to deliver superior service. This innovative strategy not only optimizes operational efficiency but also cultivates a culture of agility and ongoing improvement in customer interactions, ultimately leading to higher levels of customer loyalty and retention. By embracing these advancements, organizations can position themselves ahead of the competition in today's fast-paced market.
What is Dandelion API?
Identify mentions of places, people, brands, and events across a variety of documents and social media channels. Seamlessly obtain additional details about these entities. Organize multilingual content into pre-established categories or develop a custom classification framework in a matter of minutes. Evaluate the sentiment expressed in short texts, like product reviews, determining if it is positive, negative, or neutral. Automatically detect important, contextually relevant concepts and key phrases within articles and social media posts. Compare two texts to analyze their syntactic and semantic similarity. Ascertain when two pieces of text relate to the same subject matter. Extract refined textual content from sources such as newspapers and blogs, removing extraneous material and advertisements to present the complete article along with its accompanying images. This method not only improves the readability of the extracted text but also highlights the most critical information, making it easier for users to grasp essential insights. By streamlining this process, users can focus more on content analysis rather than sifting through irrelevant clutter.
Integrations Supported
Freshdesk
OpenRefine
Pipedream
SAP Business One
SAP Store
Salesforce
Unremot
Virtuoso
WordPress
Zendesk
Integrations Supported
Freshdesk
OpenRefine
Pipedream
SAP Business One
SAP Store
Salesforce
Unremot
Virtuoso
WordPress
Zendesk
API Availability
Has API
API Availability
Has API
Pricing Information
$495 per month
Free Trial Offered?
Free Version
Pricing Information
$49 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Warwick Analytics
Date Founded
2011
Company Location
United Kingdom
Company Website
www.warwickanalytics.com
Company Facts
Organization Name
SpazioDati
Date Founded
2007
Company Location
Italy
Company Website
dandelion.eu/
Categories and Features
Machine Learning
Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization
Predictive Analytics
AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis
Text Mining
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering
Categories and Features
Data Extraction
Disparate Data Collection
Document Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Text Mining
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering