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What is Press'nXPress?

Press’nXPress is an innovative platform focused on experience management that assists businesses in providing exceptional customer service by tracking satisfaction levels in real-time. This cloud-based solution empowers organizations to gather feedback from customers throughout their intricate journeys, touching upon various environments such as physical locations, digital platforms, social media, and voice interactions. By strategically asking pertinent questions during key service moments—whether it’s on a website, during checkout, with a cashier, at an exit, in a cafeteria, in a lobby, at the gym, after a transaction, or following a call—companies can gain valuable insights. The platform supports a variety of feedback collection methods, including kiosks, websites, SMS, email, QR codes, IVR, mobile apps, and online business reviews. Press’nXPress features a sophisticated AI and machine learning engine that operates autonomously to analyze customer journeys and identify gaps in the overall experience. Users can leverage an intuitive CX Insights Dashboard to access actionable insights across all touchpoints in real-time, enabling them to enhance the customer experience effectively. Furthermore, this comprehensive approach ensures that businesses remain attuned to their customers' evolving needs and preferences.

What is Happ EX Platform?

A successful Customer Experience program transcends just achieving short-term financial benefits; it is integral to strategic planning and long-lasting efforts that ultimately yield higher returns on investment. By leveraging Happ, businesses can effectively evaluate the critical customer experiences that foster loyalty, enhance employee satisfaction, and stimulate revenue growth. The management of customer experiences is vital for boosting overall business effectiveness. Understanding your customers' preferences and the elements that contribute to their satisfaction enables you to prioritize initiatives while reducing investment risks. The HAPP platform for managing customer experiences boasts several impressive features, including digital surveys that can be distributed through various online channels to maximize user engagement. The process of collecting insights is fully automated, triggered by transactions and bolstered by easy integrations. Utilizing machine learning, the platform ensures that you pose the right questions to the appropriate customers at the most opportune times, significantly minimizing customer irritation and improving the survey experience. Furthermore, these features work in harmony to provide a streamlined experience that allows businesses to make informed decisions based on real-time feedback, ultimately contributing to sustainable growth and customer satisfaction.

Media

Media

Integrations Supported

Qualtrics XM Platform
Zapier

Integrations Supported

Qualtrics XM Platform
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Press'nXPress

Date Founded

2018

Company Location

Canada

Company Website

pressnxpress.com

Company Facts

Organization Name

Happ Consulting Services

Date Founded

2015

Company Location

United Kingdom

Company Website

www.happcons.com

Categories and Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Popular Alternatives

Popular Alternatives

Happ CX Platform Reviews & Ratings

Happ CX Platform

Happ Consulting Services