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What is Process Shepherd?

At its essence, Process Shepherd's features, including decision trees and agent scripting, equip agents with structured, incremental support for navigating intricate workflows, while also offering integration with various external platforms like CRM and helpdesk solutions. The primary objective of this system is to improve workflows, strengthen compliance, and enhance productivity in contact centers and help desks. Process Shepherd dissects workflows into a series of manageable steps or inquiries, allowing agents to progress through them sequentially. This segmented approach simplifies the management of complex tasks, significantly shortening the onboarding time for new agents and minimizing the average duration of each customer interaction. By implementing this system, organizations can expect to reduce agent onboarding time by up to 80%, accelerate ramp-up periods by 40%, and lower average handling time by 30%, ultimately leading to a more efficient operation. The benefits of streamlined workflows not only facilitate quicker training but also lead to improved customer satisfaction and operational success.

What is Boombirds?

Boombirds serves as a SaaS digital platform designed to assist Professional Firms in escaping the turmoil of daily operations, allowing them to concentrate on expanding their business. This user-friendly tool enables rapid conversion of manual tasks into structured, procedure-based workflows, making it particularly suitable for remote teams. With automatic time logging for all activities, you will never miss out on potential revenue, as it simplifies reporting on employee productivity and billable hours. The innovative Kanban-inspired smartboards provide a comprehensive overview of your operations, facilitating productivity enhancements, bottleneck identification, and waste reduction. By implementing your own procedures, checklists, and meaningful data capture, you can maintain accountability and ensure compliance. Additionally, the platform allows for easy customer invitations, status visibility, contextual collaboration, and efficient feedback collection. This comprehensive approach not only streamlines operations but also fosters a collaborative environment that drives success.

Media

Media

Integrations Supported

Aircall
Freshdesk
Genesys Cloud CX
Salesforce
Zendesk
Zoho CRM

Integrations Supported

Aircall
Freshdesk
Genesys Cloud CX
Salesforce
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

$20
Free Trial Offered?
Free Version

Pricing Information

$5 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Process Shepherd

Date Founded

2022

Company Location

United States

Company Website

www.processshepherd.com

Company Facts

Organization Name

Softborne Technology Solutions Pte Ltd

Date Founded

2015

Company Location

Singapore

Company Website

www.boombirds.com

Categories and Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Categories and Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Compliance

Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

Remote Work

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

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