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Ratings and Reviews 0 Ratings
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RunMyJobs by RedwoodRunMyJobs by Redwood stands out as the leading SAP-certified SaaS workload automation platform, enabling organizations to seamlessly automate their entire IT processes and integrate complex workflows across any application, system, or environment without restrictions while ensuring high availability as they grow. Recognized as the top choice for SAP customers, it offers effortless integration with S/4HANA, BTP, RISE, ECC, and additional platforms, all while preserving a clean core architecture. Teams are empowered through a user-friendly low-code editor and an extensive library of templates, facilitating smooth integration with both current and emerging technology stacks. Users can monitor their processes in real-time, benefiting from predictive SLA management and receiving timely notifications via email or SMS regarding any performance issues or delays that may arise. The Redwood team is committed to providing round-the-clock global support with industry-leading SLAs and rapid response times of just 15 minutes, alongside a well-established migration strategy that guarantees uninterrupted operations, including team training and on-demand learning resources to ensure success. Furthermore, Redwood's dedication to customer satisfaction ensures that businesses can focus on innovation while relying on robust support and automation solutions.
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ThinkAutomationDevelop automation solutions tailored to your business needs with ThinkAutomation, which offers a versatile studio for crafting any required automated workflow. This platform provides the freedom to create without limitations on volume and eliminates the need to pay for each individual process, license, or robotic implementation. With such flexibility, you can streamline operations and enhance efficiency seamlessly.
What is Process Shepherd?
At its essence, Process Shepherd's features, including decision trees and agent scripting, equip agents with structured, incremental support for navigating intricate workflows, while also offering integration with various external platforms like CRM and helpdesk solutions. The primary objective of this system is to improve workflows, strengthen compliance, and enhance productivity in contact centers and help desks.
Process Shepherd dissects workflows into a series of manageable steps or inquiries, allowing agents to progress through them sequentially. This segmented approach simplifies the management of complex tasks, significantly shortening the onboarding time for new agents and minimizing the average duration of each customer interaction.
By implementing this system, organizations can expect to reduce agent onboarding time by up to 80%, accelerate ramp-up periods by 40%, and lower average handling time by 30%, ultimately leading to a more efficient operation. The benefits of streamlined workflows not only facilitate quicker training but also lead to improved customer satisfaction and operational success.
What is CM Process Platform?
The CM Process Platform allows users to access continuously updated real-time data reports that sync with backend systems, providing in-depth statistics and enabling thorough exploration through drill-down capabilities. This platform delivers insights into employee processes and key performance indicators. Leveraging CheckMobile’s cutting-edge technology, it presents benefits such as being more cost-effective and faster than rivals, improved performance, notable scalability, and an enriched user experience for those in the field. We create effective business solutions that include independent global data centers, secure connections from your backend to the cloud, and microservices that form the backbone for building strong processes within the application. Our mobile applications require no coding, support seamless online and offline deployment, feature an intuitive interface, and incorporate advanced workflows, automatic data synchronization, background uploads, and the ability to operate offline. Designed to convert traditional paper-based workflows into digital formats, the CM Process Platform has undergone over a decade of enhancements, ensuring we are well-prepared to support this transition successfully. As a result, organizations can significantly streamline their operations and enhance overall efficiency while embracing the digital age. Moreover, this shift not only modernizes processes but also positions businesses to adapt more readily to evolving market demands.
Integrations Supported
Aircall
Freshdesk
Genesys Cloud CX
Salesforce
Zendesk
Zoho CRM
Integrations Supported
Aircall
Freshdesk
Genesys Cloud CX
Salesforce
Zendesk
Zoho CRM
API Availability
Has API
API Availability
Has API
Pricing Information
$20
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Process Shepherd
Date Founded
2022
Company Location
United States
Company Website
www.processshepherd.com
Company Facts
Organization Name
CheckMobile
Date Founded
2008
Company Location
Germany
Company Website
checkmobile.com/en/
Categories and Features
Business Process Management
Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management
Categories and Features
Business Process Management
Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management