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What is Provide Support?
Provide Support Live Chat is a highly effective tool for customer service, enabling instant assistance to customers through real-time chat. This feature allows businesses to monitor user navigation on their websites, guiding visitors and offering help when needed.
Established in 2003, Provide Support has built a reputation as a trustworthy provider of live chat services.
With Provide Support, you gain access to a comprehensive live chat platform that includes all features across every plan. You can manage unlimited chats and support multiple domains without incurring additional charges. The service allows for various customizations of chat windows and buttons, including both embedded and popup options.
Operators can collaborate by organizing themselves into unlimited departments, and the platform supports file transfers. Furthermore, you have the flexibility to set chat access restrictions and utilize robust chat statistics for better analysis. The cost includes chat agent applications, and customers benefit from around-the-clock product support to ensure smooth operation. Additionally, the intuitive interface makes it easy for agents to engage with customers effectively.
What is Melu?
Elevate the support experience for visitors to your website through live chat, a powerful tool that many businesses deem vital; yet, managing it in-house can often be a daunting task. The significant expenses tied to effective management have discouraged numerous organizations from adopting this technology. Thankfully, Melu presents a groundbreaking solution that can revolutionize your approach. By incorporating our services into your online framework, you can enhance conversion rates and drive sales while providing outstanding customer service. Our live chat agents are highly skilled, engaging with your clients as if they were part of your own workforce. During the onboarding process, we focus on ensuring that our operators fully understand your business's distinct identity, values, and brand messaging, enabling them to represent your organization authentically and effectively. Setting up managed live chat with Melu is not only simple but also available for a trial period without risk and is designed to be budget-conscious. With a broad range of clients across diverse industries—including law, accountancy, fashion, public relations, hospitality, dentistry, real estate, and education—Melu is uniquely positioned to address your particular needs and enrich your customer engagement approach. By partnering with us, you can transform how you interact with your visitors, turning those interactions into lasting and meaningful relationships that benefit your business. Let us help you create a more engaging and supportive environment for your customers.
Integrations Supported
BigCommerce
Google Analytics
Honeycommb
Joomla!
Mailchimp
OnPrintShop
OpenCart
PrestaShop
Shopify
Squarespace
Integrations Supported
BigCommerce
Google Analytics
Honeycommb
Joomla!
Mailchimp
OnPrintShop
OpenCart
PrestaShop
Shopify
Squarespace
API Availability
Has API
API Availability
Has API
Pricing Information
$13/month/user
Free Trial Offered?
Free Version
Pricing Information
$161 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Provide Support
Date Founded
2003
Company Location
United States
Company Website
www.providesupport.com
Company Facts
Organization Name
Melu
Company Location
United Kingdom
Company Website
meluchat.com
Categories and Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking