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What is Qligent Vision?

Vision is designed for ease of implementation and use, showcasing a streamlined architecture that effectively reduces costs while providing immediate, action-oriented root cause analysis. Its software-based probes are capable of unlimited scalability throughout the network, offering broadcasters, network operators, and content distributors a budget-friendly solution for obtaining direct analytical insights at the crucial last mile. By enhancing the reliability of content distribution, Vision enables the real-time monitoring of more points than ever before, guaranteeing an unmatched level of fault tolerance and redundancy through features like hot-swap backups, load balancing, and clustering. Engineered for perpetual operation, Vision supports thorough root cause analysis by capturing video footage of incidents around the clock and preserving a time-correlated trend history. When deployed network-wide, Vision provides a precise view of channel delivery right to the last mile, empowering users to make informed decisions that boost overall performance. This pioneering strategy not only enhances operational efficiency but also greatly elevates the quality of service experienced by end-users, ensuring consistent satisfaction and reliability. Furthermore, the advanced capabilities of Vision pave the way for innovative solutions to emerging challenges in the broadcasting landscape.

What is EvaluAgent?

Our Quality Assurance Platform is specifically crafted to enable Contact Centers such as yours to significantly improve the overall experiences of customers, agents, and users, leading to enhanced outcomes. By simply responding to a few easy questions, you can evaluate your current status on the journey to Smart Quality, and we will provide personalized suggestions to advance your QA methodologies. Minimize risks by aggregating customer insights, performance indicators, and text analysis to quickly identify conversations that warrant your attention. Effortlessly integrate and access interactions, survey responses, and performance analytics within the most extensive QA and enhancement platform on the market. Automatically assess each call, email, and chat exchange to detect lapses in customer experience and compliance. Tailor your own signals and filters to direct specific conversations to your QA team for comprehensive assessment and investigation of underlying issues. Generate actionable reports that can be effectively leveraged by your business. Furthermore, demonstrate the return on investment by monitoring how your QA efforts improve operational efficiency, stimulate sales, and elevate satisfaction for both customers and employees. By utilizing our platform, you can uphold exceptional standards while also nurturing a culture of perpetual improvement throughout your organization, ultimately leading to a more engaged workforce and delighted customers.

Media

Media

Integrations Supported

Beam AI
Nango
Pandium
Ploy
Wix Answers
Wufoo
Zapier

Integrations Supported

Beam AI
Nango
Pandium
Ploy
Wix Answers
Wufoo
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Qligent

Date Founded

2010

Company Location

United States

Company Website

www.qligent.com/products/qligent-vision

Company Facts

Organization Name

EvaluAgent

Date Founded

2012

Company Location

United Kingdom

Company Website

www.evaluagent.com

Categories and Features

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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