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What is QualifyGo?

Enhance the value of your team's investment through QualifyGo's vast array of historical and real-time reporting tools, which enable you to effectively track calls and employee performance. Managed and hosted in the cloud by Oak, ClarifyGo offers a dependable and cost-efficient solution that lifts the weight of system upkeep off your shoulders. With customizable dashboards, reports, and wallboards, QualifyGo equips you to understand all crucial metrics, from Teams' Auto Attendants to user engagement levels. The platform presents a range of essential and additional reporting tools, allowing you to tailor QualifyGo to fit the unique requirements of yourself, your department, and your organization. By going beyond the basic features of Teams, you can evaluate user adoption rates, call metrics, and employee performance, empowering you to monitor communications, boost productivity, and identify training opportunities. This thorough strategy guarantees that your team stays informed and proactive as they work toward their objectives, ultimately fostering a culture of continuous improvement and accountability.

What is 2Ring Dashboards & Wallboards?

This online solution, which works seamlessly with platforms such as Amazon Connect, Five9, Genesys Cloud CX, NICE CXone, and Webex Contact Center, enables the visualization of real-time data on expansive displays within contact centers (known as wallboards) as well as on the desktops of supervisors, agents, and mobile devices for executives (referred to as dashboards). Users can easily configure visual alerts (such as color changes and blinking notifications) and audible alerts (one-time or repetitive) based on established thresholds. You have the option to arrange a demo or try it at no cost, allowing you to explore the limitless customization of views utilizing a variety of pre-built key performance indicators (KPIs), images, scrolling text, YouTube videos, and PowerPoint presentations (facilitated through PDF export, with 2Ring Dashboards and Wallboards managing the content rotation). Furthermore, 2Ring Dashboards & Wallboards empowers supervisors and business users to disseminate information in real-time across all displays, ensuring everyone stays informed and engaged with the latest updates. This capability fosters a more dynamic and responsive work environment within the contact center.

Media

Media

Integrations Supported

Amazon Connect
Cisco Unified Contact Center
Five9
Genesys Cloud CX
Microsoft Teams
ServiceNow
Webex Contact Center

Integrations Supported

Amazon Connect
Cisco Unified Contact Center
Five9
Genesys Cloud CX
Microsoft Teams
ServiceNow
Webex Contact Center

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Oak Innovation Limited

Date Founded

1985

Company Location

United Kingdom

Company Website

www.oakinnovate.com/qualifygo

Company Facts

Organization Name

2Ring

Company Location

United States, Slovakia

Company Website

www.2ring.com/products-manager/dashboards-wallboards-uccx-ucce-pcce-hcs/general/

Categories and Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Categories and Features

Dashboard

Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets

Digital Signage

Automatic Player Updates
Content Scheduling
Media Library
Multi-Screen Support
Remote Deployment
Remote Display Management
Visual Editor

Employee Communication Tools

Activity / News Feed
Audio / Video Conferencing
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback

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