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What is Quark?
Quark, an innovative AI-driven platform developed by Alibaba Group, offers a comprehensive suite of tools and services designed specifically for the youth in China, making information searching, storage, and consumption more accessible. It features advanced intelligent search functions, a cloud drive, an AI camera, educational tools, and document management, all aimed at enhancing the effectiveness of content gathering for both learning and professional purposes. This has led to Quark's rapid rise in popularity among young users, establishing it as a significant technological advancement for Alibaba Group. Users can enjoy an enriched search experience, easily devise strategies, and address various challenges, finding solutions whenever required. By inputting straightforward commands, they can navigate complex issues with remarkable ease. The platform excels in handling various content types, including text, images, videos, and tables, through a dynamic super search box that delivers swift answers, content creation, and concise summaries. Additionally, it adeptly navigates the web while providing translation services, facilitating smooth collaboration and quick sharing of links and documents among peers. This extensive range of capabilities positions Quark as an essential tool for the modern, technology-oriented generation, ensuring they stay ahead in an increasingly digital world. With its continuous updates and improvements, Quark is set to further evolve and adapt to the needs of its users.
What is Google Cloud Agent Assist?
Elevate customer interactions with human representatives using Agent Assist, a component of Google Cloud's Contact Center AI, which supplies pre-formulated responses to guarantee prompt communication. By tapping into a unified knowledge repository, it delivers thorough answers to customer questions. This functionality empowers agents to handle 28% more interactions, resulting in decreased operational costs, reduced average hold times, and enhanced capabilities to navigate peak periods effectively. As a result, customer satisfaction can improve by 10% due to the provision of consistent, high-quality replies, and the training process accelerates as agents draw insights from top-performing colleagues. The introduction of Smart Reply can also minimize abandoned chats by facilitating response times that are 15% faster, drawing on immediate answers from the central knowledge repository. Additionally, Agent Assist recommends successful phrases employed by proficient agents, contributing to a more uniform and higher-quality customer experience. The system further advises relevant content from the knowledge base to help agents resolve customer issues more efficiently, thereby reducing wait times and ensuring accurate information delivery. Overall, the integration of these capabilities enhances the customer support workflow, making it not only more efficient but also significantly more effective in meeting customer needs. With continuous improvements, businesses can adapt to changing customer expectations while maintaining a high standard of service.
Integrations Supported
Avaya Experience Platform
Cisco Unified Contact Center
DeepSee
Elastic Observability
Five9
Genesys Cloud CX
Google Cloud Platform
Google Contacts
LivePerson
[24]7.ai
Integrations Supported
Avaya Experience Platform
Cisco Unified Contact Center
DeepSee
Elastic Observability
Five9
Genesys Cloud CX
Google Cloud Platform
Google Contacts
LivePerson
[24]7.ai
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$0.06 per session
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Alibaba
Date Founded
1999
Company Location
China
Company Website
ali-home.alibaba.com/en-US/about-alibaba-businesses-1747702846754652160
Company Facts
Organization Name
Date Founded
1998
Company Location
United States
Company Website
cloud.google.com/agent-assist
