RISE Remote Support vs. GetInSync

With RISE Remote Support, you can efficiently oversee your entire support workflow within one platform, starting from the identification of the issue to archiving the collaboratively crafted solution in the knowledge database. This methodology guarantees that all stakeholders have access to organized, transparent, and easy-to-understand information throughout the journey. The system is designed to work with a variety of devices, including desktops, laptops, smartphones, and smart glasses, providing users with the flexibility they need. You can conveniently share an array of documents, including videos, images, PDFs, and 3D models, whether they were generated on-site or imported from other platforms, ensuring that both your team and clients have the exact resources needed to tackle the problem effectively. In the modern era of communication, voice messages have emerged as an essential resource, often replacing the need for lengthy typing and aiding in the swift identification and resolution of issues. Moreover, the saying "a picture is worth a thousand words" is particularly relevant when using our image editor, which allows for quick and easy enhancements and modifications to your images, leading to clearer communication. This extensive tool not only simplifies support workflows but also significantly enhances the user experience by promoting efficient collaboration and interaction among all parties involved. Overall, RISE Remote Support empowers teams to tackle challenges more effectively while fostering an environment of shared knowledge and continuous improvement.

If managed service providers (MSPs) neglect to maintain continuous conversations with their clients regarding possible avenues for business expansion, addressing obstacles, and reducing costs, they may risk being seen as mere interchangeable vendors and could easily be replaced by cheaper alternatives. To combat this challenge, we created the GetInSync platform, which is intended to help MSPs distinguish themselves in a saturated market by prioritizing their clients' business needs over just solving IT issues. Our GetInSync framework and software-as-a-service offering guide MSPs through three simple steps that facilitate their transition from the server room to the boardroom. The initial step is to master the GetInSync methodology, followed by a cooperative onboarding experience with their clients, and culminating in the development of skills relevant to a fractional chief executive officer. By implementing this strategy, MSPs can cultivate stronger partnerships and promote substantial growth for both their businesses and those of their clients, ultimately leading to a more dynamic and sustainable business relationship. This proactive approach ensures that MSPs remain valuable assets rather than being viewed as disposable service providers.