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What is RTEAM?

RTEAM is a cutting-edge platform that provides real-time capabilities for users to set alerts and manage exceptions efficiently. These alerts function as immediate notifications for critical issues that demand swift intervention across diverse industries, including fieldwork, operations, and dispatch. In tandem, exceptions are logged in real-time to allow for future assessment and analysis. The platform boasts a well-organized workflow process that guarantees the timely collection of relevant information, which greatly enhances the quality and accuracy of the data needed for thorough root cause investigations. Important metrics like response time, turnaround time, chute time, types of issues encountered, and occurrences of transport refusals play a vital role in pinpointing areas where additional training may be advantageous. Furthermore, users can effortlessly track exceptions as they occur and assign reason codes using an intuitive workflow interface. By examining the compiled data, teams can uncover root causes and formulate effective strategies to tackle these challenges, which in turn leads to heightened operational efficiency and improved service quality. This all-encompassing methodology not only supports ongoing process enhancements but also significantly boosts overall organizational effectiveness, ensuring that teams are always ready to adapt to new challenges. As a result, RTEAM fosters an environment of proactive problem-solving and continuous growth.

What is IBM Operations Analytics?

IBM® Z® Operations Analytics is an advanced solution crafted to streamline the exploration, visualization, and examination of vast structured and unstructured operational datasets in IBM Z settings, which include log files, event logs, service requests, and performance indicators. Leveraging your analytics platform in conjunction with machine learning can significantly improve enterprise insights, allowing you to detect workload complications, reveal underlying challenges, and accelerate the process of root cause analysis. The integration of machine learning plays a crucial role in establishing a standard for normal system operations, which aids in the swift identification of operational irregularities. Moreover, it empowers you to recognize emerging issues across a range of services, facilitating timely alerts and cognitive adjustments to shifting circumstances. This robust tool provides expert guidance for corrective actions, thereby improving overall service reliability. It also assists in detecting unusual workload trends and brings to light frequent issues that might be hidden within operational data. Ultimately, it reduces the timeframe required for root cause analysis, effectively leveraging the rich domain expertise of IBM Z and applying its insights within your analytics strategy. As a result, organizations can cultivate a more agile and resilient operational landscape, enabling them to respond more adeptly to challenges. By fully utilizing these capabilities, businesses can not only enhance their operational efficiency but also foster innovation and adaptability in a rapidly changing environment.

Media

Media

Integrations Supported

IBM Z

Integrations Supported

IBM Z

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

DataTech911

Company Location

United States

Company Website

www.datatech911.com/solutions/rteam/

Company Facts

Organization Name

IBM

Date Founded

1911

Company Location

United States

Company Website

www.ibm.com/products/z-operations-analytics

Categories and Features

EMS

Availability Indicator
Billable Items Tracking
Daily Unit Loading Analysis
Dispatch Monitoring
EMS Service Roles Time Clock
Electronic Signature
Equipment Tracking
Fleet Management
NEMSIS Compliance
Patient Database
Point-of-Service Data
Refusal Statements
Shift Management
Supply Management

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