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What is RackNap?

The platform offers an extensive suite of tools to effectively manage partners, incorporating structures for commissions and discounts tailored for multi-tier partnerships, along with established thresholds and lock-in durations. Additionally, it features a Partner Dashboard for monitoring performance, provides white-labelled support integration, and implements a lead-lock mechanism to maintain steady engagement. Among its many functions are options for customer self-support, automated ticket assignment, SLA triggers, and an escalation matrix, all aimed at improving the support experience for users. Support ratings, a customer portal, an integrated knowledge base, and a notification system work cohesively to facilitate robust communication and easy access to resources. Intelligent support dashboards further optimize the process, while the platform offers a variety of pricing options, such as free, one-time, recurring, pay-per-use, and contract plans, all equipped with auto-renewal and usage-based pricing models. Users can modify pricing according to the billing cycle and the number of units purchased, as well as create bundled packages to encourage more substantial customer purchases. The system accommodates various currencies, tax configurations, rules, and multiple payment gateways to simplify the transaction process. Additionally, customers are granted the flexibility to upgrade or downgrade their cloud services straight from their panel, allowing them to customize their experience by selecting extra service add-ons as needed, which empowers them to tailor their service to meet individual needs. This level of customization not only enhances user satisfaction but also fosters loyalty by making it easier for customers to adapt their services as their requirements evolve.

What is Google Cloud Monitoring?

Gain a thorough insight into the performance, availability, and overall condition of your applications and infrastructure. Effortlessly capture real-time metrics across multicloud and hybrid environments to ensure comprehensive oversight. Adopt Site Reliability Engineering (SRE) best practices, as endorsed by Google, with a focus on Service Level Objectives (SLOs) and Service Level Indicators (SLIs). Employ dashboards and graphical representations to visualize data and establish alerts for prompt notifications. Foster collaboration by integrating with platforms such as Slack, PagerDuty, and various incident management tools. Utilize day zero integration specifically engineered for Google Cloud metrics to streamline processes. Cloud Monitoring facilitates this with its automatic and preconfigured dashboards tailored for Google Cloud services, while also supporting hybrid and multicloud monitoring requirements. A robust query language allows you to access metrics, events, and metadata, which aids in pinpointing issues and identifying trends. By establishing service-level objectives, you not only improve user experience but also enhance collaboration between development teams. With a singular service that consolidates metrics, uptime monitoring, dashboards, and alerts, you can reduce time spent navigating multiple systems and optimize operational efficiency. This comprehensive strategy not only elevates the effectiveness of your IT management but also empowers a more proactive approach to resource utilization, ensuring readiness for future challenges.

Media

Media

Integrations Supported

Google Cloud Logging
Google Cloud Platform
PagerDuty
Parny
Sedai
Slack

Integrations Supported

Google Cloud Logging
Google Cloud Platform
PagerDuty
Parny
Sedai
Slack

API Availability

Has API

API Availability

Has API

Pricing Information

$49 user per month
Free Trial Offered?
Free Version

Pricing Information

$0.0610 per MiB
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

RackNap

Date Founded

2016

Company Location

India

Company Website

www.racknap.com

Company Facts

Organization Name

Google

Date Founded

1998

Company Location

United States

Company Website

cloud.google.com/monitoring

Categories and Features

Cloud Management

Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

Categories and Features

Cloud Management

Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

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