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What is RackNap?

The platform offers an extensive suite of tools to effectively manage partners, incorporating structures for commissions and discounts tailored for multi-tier partnerships, along with established thresholds and lock-in durations. Additionally, it features a Partner Dashboard for monitoring performance, provides white-labelled support integration, and implements a lead-lock mechanism to maintain steady engagement. Among its many functions are options for customer self-support, automated ticket assignment, SLA triggers, and an escalation matrix, all aimed at improving the support experience for users. Support ratings, a customer portal, an integrated knowledge base, and a notification system work cohesively to facilitate robust communication and easy access to resources. Intelligent support dashboards further optimize the process, while the platform offers a variety of pricing options, such as free, one-time, recurring, pay-per-use, and contract plans, all equipped with auto-renewal and usage-based pricing models. Users can modify pricing according to the billing cycle and the number of units purchased, as well as create bundled packages to encourage more substantial customer purchases. The system accommodates various currencies, tax configurations, rules, and multiple payment gateways to simplify the transaction process. Additionally, customers are granted the flexibility to upgrade or downgrade their cloud services straight from their panel, allowing them to customize their experience by selecting extra service add-ons as needed, which empowers them to tailor their service to meet individual needs. This level of customization not only enhances user satisfaction but also fosters loyalty by making it easier for customers to adapt their services as their requirements evolve.

What is Kumoco Cloud Manager?

Discover the extensive capabilities of your cloud environment with our intuitive dashboard, which enables management from any device. By leveraging spot instances and utilization suggestions, you can potentially decrease your cloud expenses by up to 80%. Cloud Manager ensures your data remains secure and compliant through round-the-clock automated monitoring. With fully automated workflows, you receive cost-saving recommendations and alerts for any issues, allowing for swift action to minimize expenses. You can also analyze cloud expenditures and effectively allocate and recharge costs to customers and different business units. Our sophisticated automation tools and user-friendly dashboard simplify cloud management processes, offering structure and clarity for team members about the significance of their tasks. Furthermore, we provide insightful trends and dashboards to help business and delivery teams recognize the value they contribute to the organization, enhancing overall performance and accountability. This comprehensive approach not only aids in cost management but also fosters a culture of transparency and teamwork.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
BMC AMI Cost Management
Google Cloud Platform
Jira
Jira Service Management
Microsoft Azure
ServiceNow
ServiceNow Asset Management
ServiceNow Configuration Management Database
ServiceNow DevOps
ServiceNow ESG Management
ServiceNow Strategic Portfolio Management
VMware Cloud

Integrations Supported

Amazon Web Services (AWS)
BMC AMI Cost Management
Google Cloud Platform
Jira
Jira Service Management
Microsoft Azure
ServiceNow
ServiceNow Asset Management
ServiceNow Configuration Management Database
ServiceNow DevOps
ServiceNow ESG Management
ServiceNow Strategic Portfolio Management
VMware Cloud

API Availability

Has API

API Availability

Has API

Pricing Information

$49 user per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

RackNap

Date Founded

2016

Company Location

India

Company Website

www.racknap.com

Company Facts

Organization Name

Kumoco

Date Founded

2013

Company Location

United Kingdom

Company Website

kumoco.com/cloud-management/

Categories and Features

Cloud Management

Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

Categories and Features

Audit

Alerts / Notifications
Audit Planning
Compliance Management
Dashboard
Exceptions Management
Forms Management
Issue Management
Mobile Access
Multi-Year Planning
Risk Assessment
Workflow Management

Cloud Cost Management

Cost Reduction Optimization
Dashboard
Data Import/Export
Data Storage
Data Visualization
Resource Usage Reporting
Roles / Permissions
Spend and Cost Reporting

Cloud Management

Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

Compliance

Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

ESG

Activity Dashboard
Analytics/Reporting
Audit Management
Benchmarking
Compliance Management
Data Visualization
Document Management
Performance Metrics
Risk Assessment

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