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What is RackNap?

The platform offers an extensive suite of tools to effectively manage partners, incorporating structures for commissions and discounts tailored for multi-tier partnerships, along with established thresholds and lock-in durations. Additionally, it features a Partner Dashboard for monitoring performance, provides white-labelled support integration, and implements a lead-lock mechanism to maintain steady engagement. Among its many functions are options for customer self-support, automated ticket assignment, SLA triggers, and an escalation matrix, all aimed at improving the support experience for users. Support ratings, a customer portal, an integrated knowledge base, and a notification system work cohesively to facilitate robust communication and easy access to resources. Intelligent support dashboards further optimize the process, while the platform offers a variety of pricing options, such as free, one-time, recurring, pay-per-use, and contract plans, all equipped with auto-renewal and usage-based pricing models. Users can modify pricing according to the billing cycle and the number of units purchased, as well as create bundled packages to encourage more substantial customer purchases. The system accommodates various currencies, tax configurations, rules, and multiple payment gateways to simplify the transaction process. Additionally, customers are granted the flexibility to upgrade or downgrade their cloud services straight from their panel, allowing them to customize their experience by selecting extra service add-ons as needed, which empowers them to tailor their service to meet individual needs. This level of customization not only enhances user satisfaction but also fosters loyalty by making it easier for customers to adapt their services as their requirements evolve.

What is NTT–Netmagic Multi-Cloud Insight?

The 2020 State of the Cloud Report by Flexera reveals that a remarkable 93% of organizations have turned to a multi-cloud strategy, which is driven by several compelling reasons. This approach empowers businesses to increase their responsiveness, minimize reliance on a single provider, capitalize on superior solutions, achieve cost efficiencies, and benefit from enhanced flexibility through a variety of options. NTT–Netmagic presents a robust multi-cloud management platform that allows effective supervision of your multi-cloud landscape, supported by a wide range of managed services including data ingestion, connectivity, migration, and application management. Our all-encompassing solution acts as a centralized resource, delivering capabilities for hosting, monitoring, provisioning, and workload migration via a unified self-service dashboard. Many hyperscalers and enterprises take advantage of our offerings, relying on NTT–Netmagic’s extensive managed services to optimize cloud management, boost operational agility across different clouds, and construct a resilient multi-cloud strategy. By leveraging such comprehensive support, organizations can more adeptly navigate the intricate challenges posed by diverse cloud environments, ensuring they remain competitive and innovative in a dynamic market. This strategic advantage allows them to focus on their core business goals while leaving the complexities of cloud management to the experts.

Media

Media

Integrations Supported

Airlock
Amazon Web Services (AWS)
Google Cloud Platform
Microsoft Azure

Integrations Supported

Airlock
Amazon Web Services (AWS)
Google Cloud Platform
Microsoft Azure

API Availability

Has API

API Availability

Has API

Pricing Information

$49 user per month
Free Trial Offered?
Free Version

Pricing Information

$49.00/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

RackNap

Date Founded

2016

Company Location

India

Company Website

www.racknap.com

Company Facts

Organization Name

NTT Global Data Centers

Date Founded

1998

Company Location

India

Company Website

www.netmagicsolutions.com/cloud/multi-cloud

Categories and Features

Cloud Management

Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

Categories and Features

Cloud Cost Management

Cost Reduction Optimization
Dashboard
Data Import/Export
Data Storage
Data Visualization
Resource Usage Reporting
Roles / Permissions
Spend and Cost Reporting

Cloud Management

Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

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