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What is Rackspace OpenStack?

Discover a thorough service tailored for the creation, administration, and functioning of your OpenStack private cloud. The OpenStack® Private Cloud can boost your operational flexibility and minimize costs while avoiding dependency on specific vendors. However, many organizations face challenges when trying to implement OpenStack, with nearly fifty percent experiencing setbacks due to its complexity and a shortage of specialized skills. To succeed with OpenStack, it is crucial to receive support from certified experts who are proficient in areas such as architecture, security, monitoring, patch management, and upgrades. Rackspace Technology provides a solution through its OpenStack Private Cloud, merging advanced technology, automation, and experienced professionals to deliver ongoing architectural support, security, and 24/7 operations, backed by a team of over 1,000 OpenStack experts. By adopting OpenStack as a managed service, you can overcome barriers to success while benefiting from the confidence that comes with extensive expertise. This strong support network enables your organization to maximize the advantages of OpenStack, paving the way for a more seamless and productive cloud experience. Ultimately, leveraging such expertise not only enhances operational efficiency but also positions your business for future growth in the cloud landscape.

What is RackNap?

The platform offers an extensive suite of tools to effectively manage partners, incorporating structures for commissions and discounts tailored for multi-tier partnerships, along with established thresholds and lock-in durations. Additionally, it features a Partner Dashboard for monitoring performance, provides white-labelled support integration, and implements a lead-lock mechanism to maintain steady engagement. Among its many functions are options for customer self-support, automated ticket assignment, SLA triggers, and an escalation matrix, all aimed at improving the support experience for users. Support ratings, a customer portal, an integrated knowledge base, and a notification system work cohesively to facilitate robust communication and easy access to resources. Intelligent support dashboards further optimize the process, while the platform offers a variety of pricing options, such as free, one-time, recurring, pay-per-use, and contract plans, all equipped with auto-renewal and usage-based pricing models. Users can modify pricing according to the billing cycle and the number of units purchased, as well as create bundled packages to encourage more substantial customer purchases. The system accommodates various currencies, tax configurations, rules, and multiple payment gateways to simplify the transaction process. Additionally, customers are granted the flexibility to upgrade or downgrade their cloud services straight from their panel, allowing them to customize their experience by selecting extra service add-ons as needed, which empowers them to tailor their service to meet individual needs. This level of customization not only enhances user satisfaction but also fosters loyalty by making it easier for customers to adapt their services as their requirements evolve.

Media

Media

Integrations Supported

CentreStack
CoreSpace
Flex Metal Cloud
Gloo Gateway
HybridMount
Maestro
ManageIQ
Multi-Domain Security Management
Multipass
Open Container Initiative (OCI)
Opsera
Pliant
Prometheus
SaltStack
VMware NSX
Volico
VyOS

Integrations Supported

CentreStack
CoreSpace
Flex Metal Cloud
Gloo Gateway
HybridMount
Maestro
ManageIQ
Multi-Domain Security Management
Multipass
Open Container Initiative (OCI)
Opsera
Pliant
Prometheus
SaltStack
VMware NSX
Volico
VyOS

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$49 user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Rackspace

Date Founded

1998

Company Location

United States

Company Website

www.rackspace.com/cloud/openstack/private

Company Facts

Organization Name

RackNap

Date Founded

2016

Company Location

India

Company Website

www.racknap.com

Categories and Features

Cloud Management

Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

Categories and Features

Cloud Management

Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

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