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What is Rainbow Office?

Businesses of any size exhibit impressive resilience by building strong relationships with other companies and their customers. Rainbow Office offers advanced and secure communication solutions that can be accessed from any device. With features for collaboration through messaging, video conferencing, and voice calls, users can connect from virtually anywhere. Complemented by a range of services, Rainbow Office integrates high-quality telephony and networking products from ALE, providing a comprehensive approach to digital transformation. Users can effortlessly check availability, communicate, share documents, manage tasks, and search for previous discussions, all within a single platform that enables smooth transitions across different media or devices. Our dedicated team develops customized solutions tailored to your specific needs, managing all technical details, from preparing the necessary hardware to facilitating number porting. You can easily personalize your system via our web portal, using a simple plug-and-play setup that eliminates the need for technician intervention. In the contemporary landscape where remote work is prevalent, enhancing connectivity has never been more critical, ensuring that your business remains flexible and responsive to changes. This level of adaptability not only increases overall productivity but also fortifies connections with customers and partners alike, creating a more resilient business environment for everyone involved.

What is CallTower?

Integrating robust voice enablement, contact center solutions, productivity tools, and network support can unleash the complete potential of a unified communication suite designed for enterprises. CallTower offers all-encompassing UCaaS turnkey solutions that cater to diverse business needs. Recognizing that your workforce is your most valuable asset, it becomes crucial to adopt effective communication technologies that foster proactive collaboration among team members. With CallTower's innovative Connect portal, which was developed internally, clients can seamlessly navigate and manage rapidly evolving technologies. This unique system empowers users to oversee their services independently, eliminating the need for specialized expertise or external consultants to handle their unified communication solutions. Additionally, this approach not only enhances operational efficiency but also supports a culture of continuous improvement within organizations.

Media

Media

Integrations Supported

Five9
Salesforce

Integrations Supported

Five9
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

€10.99 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Alcatel-Lucent

Date Founded

2014

Company Location

France

Company Website

www.al-enterprise.com/en/rainbow-office

Company Facts

Organization Name

CallTower

Date Founded

2002

Company Location

United States

Company Website

www.calltower.com

Categories and Features

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Categories and Features

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Telecom Expense Management

Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Contract Negotiation
Fixed Line Compatibility
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

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