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What is Rainbow Office?

Businesses of any size exhibit impressive resilience by building strong relationships with other companies and their customers. Rainbow Office offers advanced and secure communication solutions that can be accessed from any device. With features for collaboration through messaging, video conferencing, and voice calls, users can connect from virtually anywhere. Complemented by a range of services, Rainbow Office integrates high-quality telephony and networking products from ALE, providing a comprehensive approach to digital transformation. Users can effortlessly check availability, communicate, share documents, manage tasks, and search for previous discussions, all within a single platform that enables smooth transitions across different media or devices. Our dedicated team develops customized solutions tailored to your specific needs, managing all technical details, from preparing the necessary hardware to facilitating number porting. You can easily personalize your system via our web portal, using a simple plug-and-play setup that eliminates the need for technician intervention. In the contemporary landscape where remote work is prevalent, enhancing connectivity has never been more critical, ensuring that your business remains flexible and responsive to changes. This level of adaptability not only increases overall productivity but also fortifies connections with customers and partners alike, creating a more resilient business environment for everyone involved.

What is Orbox?

The process of establishing the system is simple and it supports a wide range of phone models and service providers, all while integrating smoothly with current central systems. You can manage all your phone interactions through a visually engaging and easy-to-use platform. Each incoming call can be routed to the most appropriate individual or agent at the optimal time, which facilitates effective communication. The online control panel provides straightforward access to recording, monitoring, and reviewing all calls conducted within your organization. You have the ability to create limitless call routes, offering you flexibility in their management through the administrative interface. Moreover, you can tailor messages for automated responses based on extension numbers, times, or caller IDs, ensuring a personalized experience. Incoming calls can also be redirected to specified numbers, and in instances where lines are occupied, calls can be placed in a queue while keeping the caller's details for later use. Another significant aspect is the conference calling feature, which allows three or more participants to join the conversation at once, thereby conserving both time and resources. This all-encompassing system not only optimizes communication workflows but also significantly boosts overall operational productivity, making it an invaluable asset for any organization. In summary, it provides a robust solution for modern communication challenges, enhancing both efficiency and user experience.

Media

Media

Integrations Supported

Microsoft Entra ID
MySQL
PostgreSQL
SQL Server
SQLite
Salesforce

Integrations Supported

Microsoft Entra ID
MySQL
PostgreSQL
SQL Server
SQLite
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

€10.99 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Alcatel-Lucent

Date Founded

2014

Company Location

France

Company Website

www.al-enterprise.com/en/rainbow-office

Company Facts

Organization Name

ORBCOM

Date Founded

2002

Company Location

Portugal

Company Website

orbcom.pt/our-products/orbox/

Categories and Features

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

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