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What is Repstor custodian?

Custodian effectively manages and protects your case and email information in Microsoft 365 by improving SharePoint's capabilities for optimal case management. It provides secure and user-friendly features that allow for case handling directly within the Microsoft 365 ecosystem, easily accessible through Microsoft Outlook. Users can leverage SharePoint sites and lists to store content relevant to their cases, ensuring organized access. Each type of case can be systematically organized with metadata, workflows, and policies that promote consistency. Furthermore, it supports the development of customized case templates designed for different case categories, offering foundational structures for new cases. The adaptability of these templates, along with the efficient case provisioning process and the ability to view case documents in Outlook through a comprehensive client, empowers organizations to utilize Custodian for effective SharePoint case management that users appreciate. This streamlined methodology not only boosts productivity but also cultivates a culture of proficient case management within the organization, ultimately leading to better outcomes for all parties involved. Additionally, the integration of these features fosters collaboration and communication among team members, further enhancing the overall case management experience.

What is Civica Complaints Management?

Civica Complaints Management is a comprehensive software solution designed for handling complaints within enterprises, leveraging the capabilities of the iCasework platform. With its cloud-based architecture and intuitive interface, it enables users to efficiently manage, document, and analyze customer complaints, inquiries, and feedback throughout the entire organization. The software is highly customizable, allowing adjustments to fit the specific needs of your organization, which in turn leads to improved service quality, regulatory compliance, and a more satisfying customer experience. By effectively addressing complaints, organizations can foster stronger relationships with their customers and create a more responsive service culture.

Media

Media

Integrations Supported

Microsoft 365
Microsoft Outlook
Microsoft SharePoint

Integrations Supported

Microsoft 365
Microsoft Outlook
Microsoft SharePoint

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Repstor

Date Founded

2012

Company Location

Ireland

Company Website

www.repstor.com/products/custodian/

Company Facts

Organization Name

Civica

Date Founded

2001

Company Location

United Kingdom

Company Website

www.civica.com/complaints-management

Categories and Features

Legal Case Management

Billing Management
Calendar Management
Case Notes
Client Management
Communication Tracking
Conflict Management
Corporations
Court Management
Discovery Management
Docket Management
Document Management
Expense Tracking
Government
Law Firms
Records Management
Task Management
Time Tracking
Trust Accounting

Categories and Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

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