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What is ResortSuite CONCIERGE?
Effortlessly streamline third-party bookings for your guests using ResortSuite CONCIERGE, which enables properties to manage external reservations alongside partner information, thereby enriching the personalization of the luxurious experience. This innovative platform highlights the services of external providers, presenting comprehensive details on pricing, availability, and important notifications for guests. In addition, it offers a complete record of a guest’s external bookings, which ensures that top-notch service is continuously provided and encourages repeat visits. Furthermore, it captures interactions and preferences, ensuring that your staff has access to timely and relevant information at all times. With its fully integrated design, this multi-vendor solution is perfectly tailored for concierge operations that adhere to corporate standards for Property Management Systems (PMS) and Point of Sale (POS) systems. By improving operational efficiency, this integration significantly enhances the entire guest experience, making each visit memorable and satisfying. Ultimately, ResortSuite CONCIERGE empowers properties to deliver exceptional service that keeps guests coming back for more.
What is Agilysys Visual One?
Presenting an advanced browser and API-driven, all-inclusive solution tailored for full-service resorts, boutique hotels, and various accommodation providers. This comprehensively integrated property management system is relied upon by some of the most prestigious resorts worldwide. It incorporates all essential tools required to deliver an exceptional guest experience while eliminating redundant features. The Agilysys Visual One functions as a powerful hotel PMS, encompassing reservation management, guest profiles, housekeeping coordination, a mobile interface, and a range of other capabilities. Furthermore, it boasts modules for managing accounts receivable, accounts payable, general ledger (G/L), purchase orders, condominium oversight, club administration, and bank statement reconciliation. The activities module integrates seamlessly with your Visual One PMS, enabling your staff to effortlessly organize events and tailor guest reservations. Guests benefit from convenient mobile check-in and check-out services, dining reservation options, and prompt notifications regarding room readiness, all accessible via their devices. The self-service kiosk further enhances guest autonomy by allowing them to check in, obtain their room keys, check out, and print receipts independently, significantly improving their overall experience. This extensive suite not only streamlines operational processes but also raises the bar for service quality that guests can anticipate throughout their stay, ensuring their needs and preferences are met with utmost efficiency. As a result, establishments can foster stronger relationships with their patrons, leading to increased guest satisfaction and loyalty.
Integrations Supported
Agilysys Sales & Catering
Wave RMS
rGuest Book
rGuest Express
Integrations Supported
Agilysys Sales & Catering
Wave RMS
rGuest Book
rGuest Express
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Agilysys
Date Founded
2000
Company Location
Canada
Company Website
www.resortsuite.com/applications/concierge/
Company Facts
Organization Name
Agilysys
Date Founded
1963
Company Location
United States
Company Website
www.agilysys.com/en/solutions/by-products/property-management/visual-one-pms/
Categories and Features
Categories and Features
Hospitality Property Management
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental