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What is Rever?

Empower your frontline teams to make impactful decisions with confidence. Rever's SaaS platform provides the tools necessary to align, inspire, and appreciate your frontline staff, cultivating a culture focused on continuous enhancement and improved operational performance. It transcends mere cost-cutting; leveraging Rever taps into the creativity and intelligence of your frontline employees. - Safety: Create an environment where safety is a shared mission. - Quality: Address challenges directly at their source. - Delivery: Stay alert to avoid any operational setbacks. - People: Boost team engagement across the entire organization. Elevate operational effectiveness throughout your company starting today, as your frontline is poised to take initiative. Designate the right people to work together seamlessly. Encourage insight sharing within the organization. Use gamification techniques to celebrate and reward team efforts. Initiate campaigns that rally everyone around shared objectives, fostering a more cohesive workforce committed to collective success. Together, these efforts will lead to a more agile and responsive organization.

What is AmplifAI?

Address the critical challenges that remote contact center teams encounter to ensure they deliver exceptional sales and customer experiences. Motivated and attentive frontline teams start each day equipped with customized data, actionable strategies, and behavioral guidance that lead them to outstanding sales and service outcomes, ultimately reducing turnover rates. Frontline leaders leverage insights derived from data to empower their associates, enabling them to achieve peak performance while simultaneously overseeing a greater number of team members and clients without incurring additional leadership expenses. Provide high-performing frontline teams with adaptable profiles that reflect the characteristics of your top associates and managers, revealing the efficient actions, behaviors, and trends present in your rich operational data. As associates and leaders work to enhance their sales results, elevate service quality, and create remarkable customer interactions, the effective strategies they develop are shared throughout the organization—magnifying the positive impact observed in high-performing teams and nurturing a culture of ongoing enhancement. This holistic method not only elevates individual team performance but also fosters an atmosphere where teamwork and collective achievement are emphasized throughout the entire contact center, encouraging all members to strive for excellence. Furthermore, by implementing these strategies consistently, organizations can ensure long-term success and sustainability in their customer service operations.

Media

Media

Integrations Supported

Amazon Connect
Clarabridge
Cogito
DealerSocket
Five9
Genesys Cloud CX
Google Cloud Platform
Hg Mercury CRM
HubSpot CRM
HubSpot Customer Platform
NICE CXone Mpower
NICE Employee Engagement Manager (EEM)
Oracle Cloud Infrastructure
SAP CRM
Salesforce
ServiceNow
SurveyMonkey
Tableau
Twilio
Workday Extend

Integrations Supported

Amazon Connect
Clarabridge
Cogito
DealerSocket
Five9
Genesys Cloud CX
Google Cloud Platform
Hg Mercury CRM
HubSpot CRM
HubSpot Customer Platform
NICE CXone Mpower
NICE Employee Engagement Manager (EEM)
Oracle Cloud Infrastructure
SAP CRM
Salesforce
ServiceNow
SurveyMonkey
Tableau
Twilio
Workday Extend

API Availability

Has API

API Availability

Has API

Pricing Information

$5000 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Rever

Date Founded

2016

Company Location

United States

Company Website

reverscore.com

Company Facts

Organization Name

AmplifAI

Date Founded

2014

Company Location

United States

Company Website

www.amplifai.com

Categories and Features

Idea Management

Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking

Innovation

Collaboration
Discussion Threads
Engagement Monitoring
Evaluation Workflow
Feedback Management
Gamification
Idea Ranking
Ideation / Crowdsourcing
Open Innovation
Polls / Voting
Trend Tracking

Categories and Features

Sales Performance Management

Incentive Compensation Management (ICM)
Predictive Sales Analytics
Quota Management
Reporting / Analytics
Sales Coaching Analysis
Sales Gamification
Sales Performance Tracking
Sales Planning & Forecasting
Territory Management

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