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What is ReviewBuzz?

Gathering feedback on vital platforms has become remarkably easy with the introduction of one-click request options and text messaging features. Whether you're in your office or your team members are out in the field, initiating requests is a breeze. The system allows for seamless organization and filtering of reviews based on various criteria such as employee, location, review platform, and communication method. With immediate notifications, you can swiftly address negative feedback, which ultimately improves customer satisfaction. A concise summary of your key performance indicators provides valuable insights into the effectiveness of both your company and your team. Additionally, real-time notifications help you spot actionable trends that could strengthen your online reputation. Once you choose and prioritize the review platforms that matter most to you, our automated system guides customers to the best-suited options for their needs. This efficient approach for customers not only increases your review volume but also displays all your feedback from numerous platforms, along with your business information and social media updates, all in one convenient location. By centralizing all relevant information, you can foster a more engaging atmosphere that promotes customer interaction and cultivates trust. Moreover, this streamlined experience helps you build long-lasting relationships with your customers, as they feel more connected to your brand.

What is Real Review Response?

Customer feedback and reviews are vital in influencing business outcomes and guiding the decisions of prospective clients. Real Review Response provides a comprehensive solution that increases the volume of reviews while guaranteeing that each one receives outstanding customer service, productive re-marketing efforts, and tailored SEO tactics. As an online reputation management tool, it aims to establish trust, strengthen credibility, and encourage growth by fostering genuine connections with clients through automation and the expertise of skilled writers and creatives. Users have the option to easily input emails into the system, or we can often integrate with existing frameworks to streamline communication with customers. Our proficient writers meticulously craft responses to each review, highlighting superior customer service while also promoting additional offerings through strategic SEO methodologies. The platform supports API connections to top review sites, which enables smooth data integration into R3. After integration, our carefully curated team of writers produces insightful responses that reflect empathy, incorporate pertinent keywords for SEO optimization, and identify opportunities for promoting extra services, ultimately enhancing the customer experience. By focusing on nurturing these connections, businesses can effectively manage their online reputation while building a loyal customer base that feels appreciated and listened to. Additionally, this approach not only benefits customer retention but also serves as a powerful marketing tool in attracting new clients.

Media

Media

Integrations Supported

R3
Yelp

Integrations Supported

R3
Yelp

API Availability

Has API

API Availability

Has API

Pricing Information

$147 per month
Free Trial Offered?
Free Version

Pricing Information

$4.99 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ReviewBuzz

Date Founded

2012

Company Location

United States

Company Website

reviewbuzz.net

Company Facts

Organization Name

Real Review Response

Company Website

realreviewresponse.com

Categories and Features

Customer Advocacy

Advocate Management
Campaign Management
Communication Management
Community Management
Gamification
Referral Tracking
Reporting/Analytics
Rewards Program
Social Engagement

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Categories and Features

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

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