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What is Road Warrior?

The advent of smart machines in the era of Industry 4.0 is revolutionizing factory operations, yet the expertise of maintenance technicians remains essential due to the unpredictable characteristics inherent in manufacturing settings, making these individuals vital to the process. Sadly, numerous frontline workers continue to depend on outdated methods for data collection and are often left without access to advanced technological solutions. The reliance on unreliable paper documentation and disjointed information systems poses serious threats to both the efficiency of workers and their overall safety. Our innovative Connected Worker Platform seeks to disrupt this antiquated approach, fostering environments that are both safer and more productive. By enabling instantaneous visual communication between the shop floor and administrative offices, it effectively addresses existing communication barriers. Furthermore, studies conducted by the Service Council reveal that 46% of field technicians consider paperwork and administrative tasks to be the most challenging parts of their jobs, underscoring the pressing need for better solutions. By tackling these issues, our platform not only boosts operational efficiency but also aids in creating a more coherent workflow for frontline personnel, ensuring that they can focus more on their core responsibilities. Ultimately, embracing this technology represents a significant step towards optimizing workforce capabilities in manufacturing.

What is Performax360?

The LIVE 360° Customer Service assessment can be customized to address the unique needs and demands of your organization. According to McKinsey's insights from 2017, “To excel with customers, frontline employees need high-level service from core support functions.” Performax360 is enhancing teamwork and cross-functional collaboration within customer service departments. This innovative platform, known as Performax360, operates as a Cloud-based Software as a Service (SaaS) solution, providing four distinct hosting options for deployment. Involving a variety of stakeholders is essential for effective strategic and operational decision-making, whether it relates to an internal process, project, or initiative. The real-time collaboration among employees, customers, and partners plays a critical role in the co-creation of groundbreaking products and services while enabling the resolution of challenges in inventive ways. By nurturing ongoing interactions with stakeholders, ranging from executive leadership to frontline workers, along with customers and partners, organizations can greatly enhance the execution of their strategies. This collaborative approach not only streamlines operational workflows but also significantly elevates the overall customer experience, leading to long-lasting positive outcomes. As a result, organizations can ensure that they are consistently meeting and exceeding customer expectations.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Mobile At Work

Date Founded

2003

Company Location

South Africa

Company Website

www.mobileatwork.co.za

Company Facts

Organization Name

Performax

Date Founded

2015

Company Location

United States

Company Website

www.performax360.com

Categories and Features

Inspection

Appointment Management
Customer Database
Dispatch Management
Equipment Tracking
Photos In Reports
Print on Site
Report Templates
Speech Recognition
Subcontractor Management

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

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