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What is Roots HCM?

We are thrilled to announce ‘Monti’ as our exceptional employee of the month! With a constant readiness to lend a helping hand, ‘Monti’ is not only engaging in conversation but also provides a wealth of how-to videos and articles for immediate answers to your questions. This quick learner actively listens to user feedback, making him well-prepared to efficiently handle your upcoming queries or requests—fantastic work, ‘Monti’! Our 24/7 support system ensures that we cater to your users’ needs at any time, no matter where they are located in the world. Simply submit your request, and a dedicated member of our customer success team will be ready to assist you or your users in a timely manner! Each of our service packages comes with a complimentary setup kit that includes a set of premium processes informed by global expertise while being tailored to local needs, ensuring you’re up and running swiftly. You will also be assigned a customer experience agent with deep knowledge in human capital management, who will guide you through every phase of the process for a seamless transition. This efficient setup plan is specially designed to launch you within just a few hours, enabling you to concentrate on what is truly important for your success! With our commitment to excellence, we look forward to supporting you every step of the way.

What is Eudata Customer Engagement?

We are excited to unveil an all-encompassing agent cockpit that boasts advanced voice capabilities, omnichannel solutions, and in-depth customer profiles. The platform's seamless integration is made possible through user-friendly plug-ins that cater to both customized and legacy CRM systems, as well as a variety of productivity applications. To further enhance user experience, an always-on agent BOT is on standby to guide individuals through processes and help them leverage the necessary tools effectively. Central to this platform is a comprehensive database that meticulously monitors each stage of the customer journey, offering detailed profiles and cross-channel histories that agents and supervisors can access in real time. Moreover, the inclusion of a powerful reporting tool allows for in-depth analysis of all key performance indicators relevant to your operations. The AI-driven chatBOT commands full control over automated conversational processes across multiple channels, ensuring smooth interactions. With millions of users engaging with the platform each month, it significantly improves both customer interactions and agent efficiency. Additionally, by incorporating WhatsApp support, your sales and customer service initiatives become more streamlined, enabling countless individuals to connect via web and mobile devices. This interconnected strategy not only heightens operational efficiency but also significantly enhances the overall experience for customers and agents alike, creating a more cohesive and satisfying interaction environment. As a result, organizations can expect to see improvements in both customer satisfaction and agent productivity.

Media

Media

Integrations Supported

Euronovate

Integrations Supported

Euronovate

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Roots HCM

Company Location

Jordan

Company Website

rootshcm.com

Company Facts

Organization Name

Eudata

Company Location

Italy

Company Website

eudata.com/conversational-customer-service/

Categories and Features

Human Resources

360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

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