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What is Roots HCM?

We are thrilled to announce ‘Monti’ as our exceptional employee of the month! With a constant readiness to lend a helping hand, ‘Monti’ is not only engaging in conversation but also provides a wealth of how-to videos and articles for immediate answers to your questions. This quick learner actively listens to user feedback, making him well-prepared to efficiently handle your upcoming queries or requests—fantastic work, ‘Monti’! Our 24/7 support system ensures that we cater to your users’ needs at any time, no matter where they are located in the world. Simply submit your request, and a dedicated member of our customer success team will be ready to assist you or your users in a timely manner! Each of our service packages comes with a complimentary setup kit that includes a set of premium processes informed by global expertise while being tailored to local needs, ensuring you’re up and running swiftly. You will also be assigned a customer experience agent with deep knowledge in human capital management, who will guide you through every phase of the process for a seamless transition. This efficient setup plan is specially designed to launch you within just a few hours, enabling you to concentrate on what is truly important for your success! With our commitment to excellence, we look forward to supporting you every step of the way.

What is Powertech Password Self Help for IBM i?

Enabling users to reset their IBM i passwords on their own greatly reduces productivity obstacles for both the users and the IT support teams who typically manage these requests. This self-service method allows users to avoid the need for help desk tickets for password resets, thereby allowing IT staff to concentrate on more urgent technical challenges. Considering that password resets can account for nearly half of all help desk requests, the resulting gains in efficiency can be quite significant. To verify user identity and prevent unauthorized reset attempts, it is crucial to establish a series of challenge questions that users must answer accurately before a password reset is approved. Moreover, aligning system configurations with security measures is essential, which includes setting explicit rules about minimum password length, whether character repetition is permitted, and if the answers to security questions should be case-sensitive. These strategies not only strengthen security but also empower users by granting them greater control over their access credentials. Ultimately, this self-service capability can lead to increased user satisfaction and a more streamlined IT support process.

Media

Media

Integrations Supported

IBM i
Powertech Multi-Factor Authentication

Integrations Supported

IBM i
Powertech Multi-Factor Authentication

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Roots HCM

Company Location

Jordan

Company Website

rootshcm.com

Company Facts

Organization Name

Fortra

Company Location

United States

Company Website

www.fortra.com/products/password-self-service-tool-ibm-i

Categories and Features

Human Resources

360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management

Categories and Features

Self-Service Password Reset (SSPR)

Access Control
Alerts / Notifications
Application Security
Compliance Management
Credential Management
Employee Directory
Group Passwords
Password Database
Password Management
Reminders
Reporting / Analytics
Single Sign On
Two-Factor Authentication (2FA)

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