Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 1 Rating

Total
ease
features
design
support

Alternatives to Consider

  • DocuPhase Reviews & Ratings
    180 Ratings
    Company Website
  • SafetyCulture Reviews & Ratings
    340 Ratings
    Company Website
  • Serviceaide Reviews & Ratings
    138 Ratings
    Company Website
  • UnForm Reviews & Ratings
    18 Ratings
    Company Website
  • Square 9 Reviews & Ratings
    377 Ratings
    Company Website
  • Jotform Reviews & Ratings
    6,225 Ratings
    Company Website
  • Connecteam Reviews & Ratings
    3,625 Ratings
    Company Website
  • Titan Reviews & Ratings
    357 Ratings
    Company Website
  • ThinkAutomation Reviews & Ratings
    15 Ratings
    Company Website
  • ActiveBatch Workload Automation Reviews & Ratings
    347 Ratings
    Company Website

What is SES Workflow Management?

Developing a strategy for moving between phases in a workflow can be done in various ways: it may necessitate complete agreement from all participants, a majority decision, or allow any single person to approve the next step. Additionally, SES’s software provides multiple features for automating this workflow. Requests can be routed automatically based on user and staff-selected fields. With the Quick Assign Rules feature, the software can efficiently manage the workflow by automatically identifying the correct workflow and assigning tasks for routine requests and staff positions. Moreover, users can set up automatic email alerts to designate who should be notified about specific issues and at which stages; for instance, the department leader might only need updates when a new issue comes up and at the final decision point, whereas the Project Manager might want notifications at all stages. These customizable settings can be established with minimal effort, usually requiring just a few clicks. Once an email notification is received, recipients can use the provided link to access the pertinent record directly, depending on their permission level, enabling them to respond promptly. This integration not only improves collaboration but also guarantees that all parties remain informed throughout the entire process, ultimately increasing efficiency and responsiveness. The ability to tailor notifications and access enhances the overall effectiveness of the workflow management system.

What is OTRS ?

OTRS is a versatile tool that can support various teams within your organization, bringing together all essential components for effective service management. It incorporates features such as ticketing, calendaring, a configuration management database (CMDB), process management, reporting, and multiple customer access channels, along with a knowledge base and service catalog. With all necessary information and workflows readily accessible, your teams can deliver exceptional service and ensure high levels of customer satisfaction. Customers appreciate the available self-service options through an external portal, enabling them to access knowledge base articles, informational pages, and submit requests directly to your team. Furthermore, the OTRS service management software has been recognized with the SERVIEW CERTIFIED TOOL seal, attesting to its quality and effectiveness in enhancing service delivery across organizations. This certification highlights OTRS's commitment to excellence and its role as a trusted solution in the realm of service management.

Media

Media

Integrations Supported

Conectys
Help Desk Migration
Inserve
Jira Work Management
Netdata
Opsview
Shift
Workativ Assistant
Zero Incident Framework
openITCOCKPIT

Integrations Supported

Conectys
Help Desk Migration
Inserve
Jira Work Management
Netdata
Opsview
Shift
Workativ Assistant
Zero Incident Framework
openITCOCKPIT

API Availability

Has API

API Availability

Has API

Pricing Information

$700.00/one-time
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SLAM Energy Software

Date Founded

2012

Company Location

United States

Company Website

www.slam-energy-software.com

Company Facts

Organization Name

OTRS Group

Date Founded

2003

Company Location

Germany

Company Website

www.otrs.com

Categories and Features

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

Categories and Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

Popular Alternatives

Popular Alternatives

ZoneApprovals Reviews & Ratings

ZoneApprovals

Zone & Company
Mint Service Desk Reviews & Ratings

Mint Service Desk

OPGK Software
ArcWorkflow Reviews & Ratings

ArcWorkflow

Archarina
Freshservice Reviews & Ratings

Freshservice

Freshworks