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What is SMG?

Customer preferences change quickly, and businesses are continuously pushing for innovation. If you fail to remain in tune with your customers and adjust based on their feedback, maintaining your relevance can prove increasingly difficult. As a leading experience management (XM) firm, SMG enables you to enhance your insights regarding both customers and employees, driving changes that foster loyalty and improve business results. We utilize cutting-edge technology and expert services to collect, analyze, and share feedback and behavioral data, making it easier for you to implement customer intelligence across your organization. Our dedication to remaining at the cutting edge of industry trends motivates us to create effective, adaptable, and user-friendly solutions that cater to your dynamic market needs. Understanding that business insights require a personal touch, our highly skilled and passionate team at SMG is committed to providing that personalized experience. We strongly believe that employee engagement starts from within, and we value the contributions of our own staff to refine the support they offer you in reaching your objectives. By choosing SMG, you not only gain access to our services; you also engage with a team that is truly committed to your success and growth in a competitive landscape. Ultimately, our partnership goes beyond mere transactions, as we aspire to build lasting relationships that contribute to mutual success.

What is Qualintra?

In today's fast-changing world, fostering a culture of feedback has become indispensable! We serve as the agents of feedback, combining our consulting prowess with technological advancements to develop impactful management solutions. Our goal is to empower clients to visualize their future with optimism and clarity. The engagement of employees is vital, as their input can greatly influence overall success! Through engagement surveys, we motivate organizations to listen to their workforce’s perspectives and make necessary adjustments. By activating key motivators, organizations can rejuvenate their environments. Developing targeted skills will give you a competitive edge! Utilizing a 360° feedback framework will boost your managers’ effectiveness, enabling successful organizational changes. Encourage your workplace with innovative, compassionate, and flexible leadership strategies. In response to evolving demands, we offer a refreshed suite of tools tailored for today’s fluctuating circumstances, consisting of three pivotal instruments to address current obstacles and pave the way for future growth. Our methodology integrates augmented intelligence, employing personalized platforms that emphasize human resources, alongside sophisticated data analysis techniques bolstered by our consultants' knowledge. This approach allows managers to acquire a thorough insight into their teams' engagement levels, thereby driving enhanced performance across the organization. Moreover, by prioritizing employee voices, businesses can create a more inclusive and adaptive workplace, ultimately leading to sustained success.

Media

Media

Integrations Supported

Olo

Integrations Supported

Olo

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Service Management Group

Date Founded

1991

Company Location

United States

Company Website

www.smg.com/why-smg

Company Facts

Organization Name

Qualintra

Date Founded

2000

Company Location

Switzerland

Company Website

www.qualintra.com/en/

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Categories and Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

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