SOLitrack vs. BigHand Workflow Management

Many organizations face challenges in effectively tracking jobs throughout their production processes, which can result in issues like lost, overlooked, or incorrectly printed jobs. To combat these problems, SOLitrack provides a solution that enhances visibility via a centralized platform designed for management, reporting, and event notifications. By recording processing activities in a comprehensive database, SOLitrack enables users to monitor workflow progress in real-time or retrieve information through in-depth reports. Furthermore, it acts as a reliable job distribution tool, granting users control over job processing in terms of timing, location, and method. As a database-driven output management system, SOLitrack expertly manages jobs from the initial onboarding phase to final delivery. Although it has the capability to operate independently, it also integrates smoothly with Solimar's Chemistry platform, which includes a range of solutions for print conversions, job management, connectivity, document enhancement, online presentation, and archiving, all focused on lowering output delivery costs and improving production workflow efficiency. By adopting SOLitrack, organizations stand to greatly enhance their operational efficiency and significantly reduce errors in their job processing activities, ultimately leading to a more streamlined production environment. This increased efficiency not only bolsters productivity but also fosters better customer satisfaction through timely and accurate job delivery.

BigHand Workflow Management acts as a highly effective tool for task delegation, ensuring that responsibilities are assigned to the right support staff at the most cost-efficient rate for the law firm, while also monitoring progress until tasks are finalized. Management can leverage detailed output reports to understand vital metrics such as types of work, workload volume, resource capacity, and productivity levels, aiding in strategic decisions concerning resource management. The platform features adaptable forms specifically designed to address the varied support task requirements of law firms, offering both single and multi-step workflows for efficient task assignment to the most cost-effective resources. Users have the ability to record concise voice notes, add comments, or attach pertinent files for transcription, enhancing communication and clarity. A dynamic feed displays all active support tasks, providing users the capability to sort and filter based on multiple criteria, including work type, assigned personnel, priority, due date, author, and matter. Every task completed by a support team member is automatically tracked for time management, ensuring precise documentation. Furthermore, the system presents real-time and historical analytics on backlogs, throughput, service quality, and overall support team efficiency, equipping law firms with the insights needed to enhance their operations and service provision. This all-encompassing tool not only boosts operational effectiveness but also promotes a culture of collaboration within the firm, ultimately driving better outcomes for clients. By integrating these features, law firms can achieve a higher level of productivity and service excellence.